Customer Support | Internship Milan

Align Technology, Inc.; Milano; Ibrido; EUR 6600 - 9000; Tempo pieno

Vantaggi offerti da questo lavoro

Meal vouchers 10€ per worked day

Monthly gross allowance of 700 euros

Descrizione del lavoro

Align Technology, Inc. in Milan is offering a Customer Support Intern role in a dynamic team. You will respond to inquiries via email, chat, and phone, help troubleshoot issues, and document all interactions in our CRM system.

The position provides mentorship and real-world customer service exposure, with a monthly gross allowance, and meal vouchers. Ideal candidates are pursuing related degrees and possess strong English communication and teamwork skills.

Competenze

• Currently pursuing a degree in Business, Communication, Marketing, or related field.
• Excellent verbal and written communication in English.
• Strong problem-solving and attention to detail.
• Empathy and customer-first mindset.
• Familiarity with customer support tools (Salesforce) is a plus.
• Ability to work independently and in a team.

Mansioni

• Respond to customer inquiries via email, chat, and phone promptly.
• Assist in troubleshooting issues and escalate complex cases as needed.
• Document interactions in the CRM system.
• Maintain and update knowledge base and FAQs.
• Collaborate with Clinical and Sales to resolve concerns.
• Join team meetings and training to improve support skills.

Conoscenze

English fluency

Empathy

Communication

Problem solving

Formazione

Pursuing degree in Business/Communication/Marketing

Strumenti

Salesforce

CRM software

Descrizione del lavoro

Customer Support | Internship Milan

Department: Customer Support

Employment Type: Full Time

Location: EMEA-Italy

Compensation: €700 / month

Description

We are looking for a motivated and empathetic Customer Support Intern to join our team. This internship is a great opportunity to gain hands‑on experience in Customer Success, learn how to manage support tools, and contribute to delivering an exceptional customer experience.

Role expectations

• Respond to customer inquiries via email, chat, and/or phone in a timely and professional manner
• Assist in troubleshooting product or service issues and **escalate** complex cases to senior team members
• Document customer interactions and feedback using our CRM system
• Help maintain and update the knowledge base and FAQs
• Collaborate with other departments (e.g., Clinical, Sales) to resolve customer concerns
• Participate in team meetings and training sessions to improve support skills

What we're looking for

• Currently pursuing a degree in Business, Communication, Marketing, or a related field
• Excellent verbal and written communication skills in English
• Strong problem-solving abilities and attention to detail
• Empathy, patience, and a customer-first mindset
• Familiarity with customer support tools (e.g., Sales force) is a plus
• Ability to work independently and as part of a team

What We Offer

• A supportive and collaborative work environment
• Real‑world experience in customer service and operations
• Mentorship and training from experienced professionals
• Meal vouchers – 10€ per worked day
• Monthly gross allowance of 700 euros