Technical CS Associate, Blink

Amazon; Trento; In loco; EUR 35.000 - 65.000; Tempo pieno

Descrizione del lavoro

A leading technology company seeks a skilled Technical Support Associate to provide exceptional customer service for Blink products. Ideal candidates will have over 3 years of customer service experience, technical support skills, and the ability to communicate fluently in English and Spanish. The role includes engaging with customers through various channels to resolve issues and enhance their experience with smart home security products. A flexible work schedule is required.

Competenze

• 3+ years of customer service experience.
• 2+ years of experience in technical support focused on customer success.
• Excellent verbal and written communication skills in English and Spanish.

Mansioni

• Provide detailed service to Blink customers via phone and email.
• Work with customer support teams for consistent support quality.
• Advocate for customers to resolve issues and enhance their experience.

Conoscenze

Customer service experience

Flexible schedule

Technical support for consumer WiFi

Mobile device support

Bilingual in English and Spanish

Strumenti

Salesforce CRM

Descrizione del lavoro

Job ID: 3041660 | Amazon.com Services LLC

Do you have a reputation of being highly technical? Are your peers in awe of your Customer Service skills and troubleshooting skills? Do you have an innate passion for driving Customer Success through critical thinking and creative approaches? If so, then Blink’s Customer Service (CS) Technical Support team would like to talk to you!

Hours are Wednesday-Sunday 10:30AM-7PM ET

Responsibilities

• Providing prompt, efficient, detailed service by engaging directly with Blink’s customers via phone and email
• Working with other customer support teams to ensure a consistent and high-quality level of support
• Being a voice and advocate for our customers when something doesn’t feel right
• Working with customers to understand how they use Blink’s products to resolve their issues and maximize their investments
• Acting as an advocate for our customers by reporting and acting on observed areas for improvement
• Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience
• Assisting with customer communication during Blink’s critical launches and support events
• Working across the customer service spectrum to ensure a consistent and highest-quality level of support
• Developing detailed knowledge about specific product lines and features
• Driving projects that improve support-related processes
• Supporting Blink Subscription service

A day in the life

As a Technical Support Associate in the CS/Technical Support team, you’ll work on problems at a deep technical level not normally experienced in a typical consumer environment. You will support our Home Security product suite and help customers navigate their own home networking and mobile device configurations. In addition to solving issues for customers and partners, you’ll be a key player recommending product changes, documenting solutions, and automating log analysis. This position affords a lot of personal growth opportunity.

About the team

Our mission is to provide peace of mind for home owners while they are way from home using our wire-free, battery-operated smart home security cameras.

Basic Qualifications

• 3+ years of customer service experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• 2+ years of experience in technical support that is focused first and foremost in customer success
• 2+ years of experience supporting consumer WiFi / Mesh networking platforms (Linksys, D-link, Google WiFi, ASUS)
• 2+ years working with of Firewall configurations, parental controls, and commonly enabled features associated with service provider modems/routers and services
• 1+ years providing technical support for mobile devices and platforms (iOS, Android)
• Ability to work remotely
• Excellent verbal and written communications skills required in both English and Spanish

Preferred Qualifications

• Experience web technologies and the internet
• 2+ years of customer service experience
• A drive to dig into the details of a system or process to solve customer problems
• Ability to document technical customer issues into notes that are consumable by other users
• Technical curiosity and excitement to learn new technologies and help customers succeed
• Excellent oral and written communication skills
• Proven success in a fast paced support environment
• Experience using Salesforce CRM

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $35,800/year in our lowest geographic market up to $65,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.