Team Leader - Russian Speaker - MM6 Spiga

Maison Margiela; Lombardia; On-site; EUR 28,000 - 36,000; Full time

Job summary

Maison Margiela MM6 Spiga in Milan seeks a Team Leader to drive sales and orchestrate a high-performing team in-store. You will deliver tailored customer experiences, manage daily operations, and guide the team toward commercial targets while sustaining brand standards in a luxury retail setting.

The role requires fluency in Italian, English and Russian, a proactive, detail-oriented mindset, and strong CRM-driven customer development to foster loyalty and repeat visits.

Qualifications

• Proven retail leadership experience and able to coach a team.
• Fluent in Italian, English and Russian.
• Strong interpersonal skills and customer-focused.
• Detail oriented with proactive approach.
• Experience with CRM initiatives.

Responsibilities

• Be responsible for achieving commercial targets through effective and efficient organization of the team
• Ensure tailored customer experience to achieve individual and collective targets
• Coach the team with the Store Manager by providing feedback to ensure the highest quality experience possible
• Contribute to the improvement of sales performance, sales and stock analysis, product rotation and replenishment supervision, and visual team
• Demonstrate leadership in providing excellent personalized customer service and customer development through CRM initiatives

Skills

Team Leadership

Customer Experience

Retail Operations

Attention to Detail

Tools

CRM software

Job description

Maison Margiela is a Paris-based fashion house founded in 1988 by Belgian designer Martin Margiela. Celebrating unconventional aesthetics and embracing the philosophy that fashion is an art of expression rather than a cult of personality, Maison Margiela offers haute couture, ready-to-wear for women and men, contemporary line MM6, footwear, interior design, and accessories, including leather goods, fine jewelry and fragrance.

In 2002, the French house became part of OTB. Along with sister brands of the group, Maison Margiela continues pushing the boundaries of modern fashion while preserving its distinctive identity and heritage.

Within our MM6 store in Spiga and under the direction of the Store Manager, we are looking for a Team Leader.

You will have the following missions:

• To be responsible for the achievement of commercial targets through effective and efficient organization of the team
• Ensure a tailored customer experience to achieve individual and collective targets
• Coaching the team with the Store Manager by providing feedback to ensure the highest quality experience possible
• Contribute to the improvement of sales performance, sales and stock analysis, product rotation and replenishment supervision, and visual team
• Demonstrate leadership in providing excellent personalized customer service and customer development through CRM initiatives

Profile:

• You have good interpersonal skills and are an empathetic person
• You are proactive in ensuring personalized customer experience
• You have confirmed retail experience and are business and performance oriented
• You are attentive to detail and meticulous
• You are fluent in Italian, English and Russian

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