Client Advisor 40h - MM Venezia

OTB; Venezia; On-site; EUR 22,000 - 29,000; Full time

Job summary

Maison Margiela, a Paris-based fashion house, is seeking a Client Advisor on a fixed-term contract from October to January. Provide a warm welcome and personalized service to high-end clients, driving sales and building lasting relationships.

Maintain in-depth knowledge of products and collections while upholding brand standards in a luxurious store environment. You will collaborate with the team, assist with inventory, and ensure exceptional shopping experiences in a fast-paced luxury setting.

Qualifications

• Must build long-term relationships with clients worldwide.
• Experience as a Client Advisor, preferably in luxury fashion.
• Proactive in driving commercial performance.
• Skilled at cross-selling across product categories.
• Versatility and passion for challenges.
• Fluency in Italian and English is mandatory.

Responsibilities

• Client Engagement: Provide a warm welcome and personalized service to all clients.
• Sales Excellence: Identify client needs and present suitable products to drive sales.
• Customer Loyalty: Build and maintain strong client relationships to foster loyalty.
• Product Knowledge: Maintain up-to-date knowledge of products and current collections.
• Visual Merchandising: Support visual merchandising standards to reflect the brand image.
• Team Collaboration: Work with the team for store success and smooth operation.
• Stock Management: Assist with inventory tasks to ensure proper stock and presentation.
• Compliance: Uphold company policies and grooming standards.

Skills

Client relationships

Luxury industry experience

Cross-selling

Proactive

Versatile

Italian & English

Job description

Maison Margiela is a Paris-based fashion house founded in 1988 by Belgian designer Martin Margiela. Celebrating unconventional aesthetics and embracing the philosophy that fashion is an art of expression rather than a cult of personality, Maison Margiela offers haute couture, ready-to-wear for women and men, contemporary line MM6, footwear, interior design, and accessories, including leather goods, fine jewelry and fragrance.
In 2002, the French house became part of OTB. Along with sister brands of the group, Maison Margiela continues pushing the boundaries of modern fashion while preserving its distinctive identity and heritage.

Directly reporting to Store manager, the Client advisor has the following main responsibilities:

• Client Engagement: Provide a warm welcome and personalized service to all clients, ensuring an exceptional shopping experience.
• Sales Excellence: Identify client needs and present suitable products to drive sales and achieve individual and store sales targets.
• Customer Loyalty: Build and maintain strong client relationships, fostering brand loyalty and encouraging repeat business.
• Product Knowledge: Maintain up-to-date knowledge of products, brand history, and current collections to effectively communicate key features and benefits to clients.
• Visual Merchandising: Support the upkeep of visual merchandising standards to ensure the store reflects the brand’s image.
• Team Collaboration: Work collaboratively with team members to contribute to the store’s overall success and smooth operation.
• Stock Management: Assist with inventory management tasks, ensuring products are properly stocked and presented.
• Compliance and Standards: Uphold company policies, procedures, and grooming standards to maintain a professional and luxurious store environment.

Skills and experience

• You can build long-term, successful relationships with all types of clients around the world.
• You are experienced Client Advisor, ideally with a background in the luxury industry and an affinity for the world of ready-to-wear fashion.
• You are proactive in driving commercial performance.
• You are skilled at cross-selling across all product categories.
• You are versatile, with a passion for challenges.
• Italian and English Mandatory.

We are recruiting a fixed term contract from October until January