Team Lead - Amzl, Team Lead - Amzl

Amazon; Lazio; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading global company is seeking a Team lead for their delivery center located in Italy, Lazio. This role involves managing shift operations, training associates, and ensuring high-performance standards while driving customer satisfaction. Key responsibilities include operational problem-solving, data analysis, and managing internal and external stakeholder relationships. Applicants must be fluent in English and have experience with Microsoft Office products. This is a critical leadership position within the organization.

Competenze

• Ability to manage a multi-layer team and drive performance.
• Strong leadership capabilities and people management skills.
• Analytical skills for effective data interpretation.

Mansioni

• Deliver training and coaching to Associates on processes.
• Manage performance through coaching and mentoring.
• Handle day-to-day operational escalations.

Conoscenze

Fluent English

Microsoft Office proficiency

Descrizione del lavoro

Overview

At Amazon, we're working to be the most customer‑centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.

We're seeking a Team lead for our Delivery center. In this role you will be responsible for shift operations at our DCs and support the DC manager in performance management and driving the operational plan.

Location

Location: Visakapatnam

Responsibilities

• Training : Deliver training & coaching of Amazon processes, products, operating model and SOP to Associates.
• Work on the ground to enable network with new product launches and partner with the operations and other teams.
• Reporting : Maintaining & publishing routine reporting on the current performance & business with Amazon. Publish recommendations and action plans based on data. Reporting the overall Network Health in the assigned territory.
• Team Management : Building and managing a multi‑layer team and manage performance through on‑the‑job coaching and mentoring. Driving team of associates for managing their targets.
• Set proper expectations, provide clear status communications, and manage relationships with the associates.
• Work with process associates & station team to improve operational aspects of their business in providing a great delivery experience and consistently enhance efficiency.
• Handling day to day operational escalations and be available to round the clock to manage the issues.
• Internal / External Stake holder management.
• Support station operations and / or customer deliveries.
• Strong leadership capabilities and people management skills
• Ability to work under pressure situations
• Ability to work in ambiguous situations
• Good communication skills. Ability to communicate and explain to individuals & the team, what needs to be achieved for the Delivery Center / Amazon to achieve its objectives. Listening skills : Gains input and commitment from all involved in delivering their specific part.
• Strong Bias for great customer service : Engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually needs / expects.
• High Ownership : Follows through to ensure the delivery of changes / solutions / services that fulfill the Customer’s needs.
• Analytical Skills : Effectively analyze and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks.

Basic Qualifications

• Speak, write, and read fluently in English
• Experience with Microsoft Office products and applications

Preferred Qualifications

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https : / / amazon.jobs / content / en / how-we-hire / accommodations for more information. If the country / region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status.