Strategic Partner Engagement Lead — Onsite Vicenza

Onebrief; Vicenza; In loco; EUR 90.000 - 120.000; Tempo pieno

Descrizione del lavoro

Onebrief is seeking a Partner Engagement Manager in Vicenza, Italy, to serve as the trusted technical partner for military customers. You will maintain fluency in the platform, stay current on updates, and translate releases into practical impact for your workflows.

You will be the primary liaison between customer and Onebrief, delivering role-specific training as the product evolves. You will bridge the gap between engineering and the customer, ensuring communication is clear and actionable,

Competenze

• Proven experience in leading operational planning within a military context, preferably at multi-star headquarters.
• Exposure to large staff planning, through classical training in Professional Military Education or service experience.
• Familiarity with major military planning exercises and protocols for software deployment on classified networks.
• Proven ability to expand business presence within a customer location with emphasis on software or technology solutions.
• Experience in customer support, both face-to-face and remote, coordinating with customers and product engineering teams.

Mansioni

• Clearly communicate user needs to the product team; maintain high product proficiency and excite the customer about improvements.
• Understand, request, and leverage Company resources to meet goals.
• Lead or support exercises to test workflows and readiness.
• Use observations to recommend product improvements.
• Identify gaps between directorate workflows and Onebrief usage; drive adoption via hands-on config and coaching.
• Coordinate responses to incidents with customers and product engineering teams when needed.
• Align team efforts to deliver best customer experience; coordinate with other Partner Engagement Managers for cross-command synchronization.
• Enable expansion and upsell opportunities by clearly conveying Onebrief value proposition to Allies and Partners.

Conoscenze

Military planning

Staff planning

Exercises and training

Customer support

Technical troubleshooting

Government & DoD access

Stakeholder alignment

Product communication

Descrizione del lavoro

Onebrief is seeking a Partner Engagement Manager in Vicenza, Italy, to serve as the trusted technical partner for military customers. You will maintain fluency in the platform, stay current on updates, and translate releases into practical impact for your workflows.

You will be the primary liaison between customer and Onebrief, delivering role-specific training as the product evolves. You will bridge the gap between engineering and the customer, ensuring communication is clear and actionable,