Strategic Key Account Lead – Transport & FMCG

DHL Supply Chain; Borgo San Giovanni; Sur place; Riservato; Plein temps

Résumé du poste

DHL Supply Chain is seeking an experienced Key Account Manager to join our Transportation Business Unit in Lombardy, Italy. You will manage and expand a portfolio of strategic customers in the FMCG sector, balancing strategic account management with a strong business development focus.

Responsibilities include leading negotiations, renewals, and tenders while collaborating with Operations, Planning, Customer Service, and Finance to ensure top-tier service and profitability.

Qualifications

• Experience in Key Account Management, Business Development, or Commercial Management within transportation, logistics, or supply chain
• Proven ability to manage large and complex customer portfolios
• Excellent stakeholder management, communication, and negotiation skills
• Fluent English required

Responsabilités

• Manage and grow relationships with key strategic customers as primary commercial partner
• Identify and develop new business opportunities within existing accounts and through new customer acquisition
• Lead commercial negotiations, contract renewals, tenders, and proposal development
• Monitor operational and financial performance, ensuring alignment with customer expectations and business objectives
• Analyze customer KPIs and drive continuous performance improvement initiatives
• Partner with Operations, Planning, Customer Service, and Finance to ensure excellent service delivery
• Act as a trusted advisor to customers and contribute to growth and profitability of the Transportation BU

Connaissances

Stakeholder management

Communication

Negotiation

Fluent English

Analytical mindset

Formation

Bachelor's or Master's Degree in Industrial Engineering, Economics, Business Administration, or related field

Postgraduate qualification or Masters in Transportation, Logistics, or Supply Chain Management

Description du poste

DHL Supply Chain is seeking an experienced Key Account Manager to join our Transportation Business Unit in Lombardy, Italy. You will manage and expand a portfolio of strategic customers in the FMCG sector, balancing strategic account management with a strong business development focus.

Responsibilities include leading negotiations, renewals, and tenders while collaborating with Operations, Planning, Customer Service, and Finance to ensure top-tier service and profitability.