Strategic Key Account Manager, Transport & FMCG Growth

DHL; Borgo San Giovanni; On-site; Riservato; Full time

Job summary

DHL Supply Chain is seeking an experienced Key Account Manager to join the Transportation Business Unit in Lombardy, Italy. You will manage and expand a portfolio of strategic FMCG customers, lead commercial negotiations, and drive profitability while collaborating with Operations, Planning, Customer Service, and Finance teams.

The role emphasizes strategic account management with a business development focus, and requires strong English skills and a track record in managing large client

Qualifications

• Degree in a relevant field as listed.
• Postgraduate in transportation/logistics is a strong plus.
• Proven experience in Key Account Management or related field.
• Strong commercial acumen managing large portfolios.
• Excellent stakeholder management and negotiation skills.
• Fluency in English.

Responsibilities

• Manage and grow relationships with key strategic customers as their primary commercial partner.
• Identify and develop new business opportunities within existing accounts and through new customer acquisition.
• Lead commercial negotiations, contract renewals, tenders, and proposals.
• Monitor operational and financial performance to align with customer expectations.
• Analyze customer KPIs and drive continuous performance improvements.
• Collaborate with Operations, Planning, Customer Service, and Finance to ensure service delivery.
• Act as a trusted advisor and contribute to growth and profitability of the Transportation BU.

Skills

Fluent English

Stakeholder management

Negotiation skills

Communication skills

Analytical mindset

Education

Bachelor's or Master's Degree in Industrial Engineering, Economics, Business Administration, or related field

Postgraduate qualification in Transportation, Logistics, or Supply Chain Management (strong plus)

Job description

DHL Supply Chain is seeking an experienced Key Account Manager to join the Transportation Business Unit in Lombardy, Italy. You will manage and expand a portfolio of strategic FMCG customers, lead commercial negotiations, and drive profitability while collaborating with Operations, Planning, Customer Service, and Finance teams.

The role emphasizes strategic account management with a business development focus, and requires strong English skills and a track record in managing large client