Key Account Manager BU Transport

DHL; Borgo San Giovanni; In loco; Riservato; Tempo pieno

Descrizione del lavoro

DHL Supply Chain is seeking an experienced Key Account Manager to join our Transportation Business Unit in Lombardy, Italy. You will manage and expand a portfolio of strategic customers in the FMCG sector, balancing strategic account management with a strong business development focus.

Responsibilities include leading negotiations, renewals, and tenders while collaborating with Operations, Planning, Customer Service, and Finance to ensure top-tier service and profitability.

Competenze

• Experience in Key Account Management, Business Development, or Commercial Management within transportation, logistics, or supply chain
• Proven ability to manage large and complex customer portfolios
• Excellent stakeholder management, communication, and negotiation skills
• Fluent English required

Mansioni

• Manage and grow relationships with key strategic customers as primary commercial partner
• Identify and develop new business opportunities within existing accounts and through new customer acquisition
• Lead commercial negotiations, contract renewals, tenders, and proposal development
• Monitor operational and financial performance, ensuring alignment with customer expectations and business objectives
• Analyze customer KPIs and drive continuous performance improvement initiatives
• Partner with Operations, Planning, Customer Service, and Finance to ensure excellent service delivery
• Act as a trusted advisor to customers and contribute to growth and profitability of the Transportation BU

Conoscenze

Stakeholder management

Communication

Negotiation

Fluent English

Analytical mindset

Formazione

Bachelor's or Master's Degree in Industrial Engineering, Economics, Business Administration, or related field

Postgraduate qualification or Masters in Transportation, Logistics, or Supply Chain Management

Descrizione del lavoro

Be An Essential Part Of Everyday Life

DHL Supply Chain has the opportunity for you.

We are looking for a Key Account Manager BU Transport

If you are motivated, organized individual, seeking a challenging and rewarding opportunity and …

If youre looking for change, and youre ready to make changes … we’re looking for you.

DHL Supply Chain is seeking an experienced Key Account Manager to join our Transportation Business Unit, managing and expanding a portfolio of strategic customers operating primarily within the Fast Moving Consumer Goods (FMCG). The role combines strategic account management with a strong business development focus and ownership of a customer portfolio.

Your Responsibilities

• Manage and grow relationships with key strategic customers, acting as their primary commercial partner.
• Identify and develop new business opportunities within existing accounts and through new customer acquisition activities.
• Lead commercial negotiations, contract renewals, tenders, and proposal development.
• Monitor operational and financial performance, ensuring alignment with customer expectations and business objectives.
• Analyze customer-specific KPIs and drive continuous performance improvement initiatives.
• Partner closely with Operations, Planning, Customer Service, and Finance teams to ensure excellent service delivery and customer satisfaction.
• Act as a trusted advisor to customers while contributing directly to the growth and profitability of the Transportation Business Unit.

What We're Looking For

• Bachelors or Masters Degree in Industrial Engineering, Economics, Business Administration, or a related field.
• A postgraduate qualification or Masters degree in Transportation, Logistics, or Supply Chain Management will be considered a strong plus.
• Proven experience in Key Account Management, Business Development, or Commercial Management within the transportation, logistics, or supply chain industry.
• Solid commercial acumen and experience managing large and complex customer portfolios.
• Excellent stakeholder management, communication, and negotiation skills.
• Strong analytical mindset with the ability to interpret business data and translate insights into actions.
• Fluent English.

Salary Range: €50,000 - €57,000 Gross Annual Salary