Strategic Account Growth Lead — Italy (Remote)

Convera; Roma; Remote; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Bonus based on performance

Great career growth opportunities

Comprehensive corporate benefits

Flexible and collaborative environment

Job summary

Convera is seeking a Senior Account Manager for Italy to nurture and grow relationships with SMEs and corporate clients across the region. You will act as the main contact, collaborating with internal teams to maximize value from Convera solutions and drive customer outcomes.

You will manage renewals, identify upsell opportunities, and coordinate with sales to expand service adoption while maintaining high customer satisfaction and strong CRM discipline.

Qualifications

• Bachelor's degree in Business, Finance or a related field or equivalent.
• 3-5 years in account management, customer success, or a similar role.
• Strong knowledge of FX products and markets required.
• Proven ability to build and maintain customer relationships across stakeholders.
• Experience supporting retention, renewals, or account growth initiatives.
• Excellent communication, presentation and interpersonal skills.

Responsibilities

• Manage a portfolio of SMEs and Corporate customers across Italy.
• Build and maintain relationships with key customer stakeholders.
• Conduct regular customer meetings to review performance and needs.
• Support retention and renewal efforts through proactive engagement.
• Handle inquiries and drive outbound campaigns within existing customers.
• Maintain accurate account information and CRM data.

Skills

Customer relationship management

Communication skills

Problem-solving

Organizational skills

Remote work ability

Multi-priority management

Education

Bachelor's degree in Business, Finance or related field

Tools

CRM systems

Job description

Convera is seeking a Senior Account Manager for Italy to nurture and grow relationships with SMEs and corporate clients across the region. You will act as the main contact, collaborating with internal teams to maximize value from Convera solutions and drive customer outcomes.

You will manage renewals, identify upsell opportunities, and coordinate with sales to expand service adoption while maintaining high customer satisfaction and strong CRM discipline.