Sales and Account Manager - BPO Experienced

Concentrix; Vimercate; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Annual bonus

Benefits package

Hybrid/remote working model

Job summary

Concentrix is seeking a commercially driven Sales & Account Manager to accelerate growth in the Italian market. You will develop new business opportunities while expanding relationships with existing clients, driving revenue, and identifying market opportunities in a hybrid environment.

You will lead negotiations, deliver tailored solutions, and collaborate with Operations, Solutions, Finance, and Leadership to achieve business objectives. Italian fluency and English at B2 level are required.

Qualifications

• 5+ years in sales, business development, or account management.
• Proven track record in new logo acquisition and account growth.
• Experience in BPO/CX/outsourcing sector.
• Strong client relationship management and stakeholder engagement.
• Excellent negotiation, presentation, and communication abilities.
• Experience with CRM and MS Office.
• Fluent Italian and English (B2 level).

Responsibilities

• Identify, qualify, and develop new business opportunities within the Italian market.
• Develop sales strategies to achieve revenue targets.
• Generate and manage a healthy sales pipeline through networking, referrals, and market intelligence.
• Lead client presentations, solution proposals, contract negotiations, and deal closures.
• Monitor market trends, competitor activities, and emerging opportunities.
• Develop and maintain relationships with strategic clients, focusing on retention and growth.
• Collaborate with internal teams to deliver tailored client solutions and ensure service excellence.
• Conduct regular business reviews and strategic planning with key stakeholders.

Skills

Sales experience

New logo acquisition

Account management

Client relationships

Negotiation

Presentation skills

CRM platforms

Microsoft Office

Italian English

Tools

CRM platforms

Job description

At Concentrix, we are passionate about delivering exceptional service and value to our clients. We are looking for a commercially driven professional who can combine new business development with strategic account management to accelerate our growth in the Italian market.

We are seeking a Sales & Account Manager with experience in the BPO industry, capable of generating new business opportunities while managing and expanding relationships with existing clients. The successful candidate will be responsible for driving revenue growth, identifying new market opportunities, and maximizing client value through strategic account development.

Key Responsibilities

New Business Development (New Logo Acquisition)

• Identify, qualify, and develop new business opportunities within the Italian market.
• Build and execute sales strategies to achieve revenue and growth targets.
• Generate and manage a healthy sales pipeline through networking, prospecting, referrals, and market intelligence.
• Lead client presentations, solution proposals, contract negotiations, and deal closures.
• Monitor market trends, competitor activities, and emerging opportunities.

Account Management & Client Growth

• Develop and maintain strong relationships with strategic clients, acting as a trusted advisor.
• Manage and grow a portfolio of existing accounts, focusing on retention, expansion, and customer satisfaction.
• Identify upselling and cross-selling opportunities across Concentrix solutions and services.
• Collaborate with internal teams to deliver tailored client solutions and ensure service excellence.
• Conduct regular business reviews and strategic planning sessions with key stakeholders.

Strategic & Commercial Activities

• Track and report sales performance, pipeline progression, and account growth.
• Support the development of innovative solutions that create additional value for clients.
• Work closely with Operations, Solutions, Finance, and Leadership teams to achieve business objectives.
• Contribute to overall business strategy and market positioning within Italy.

Required Skills & Experience

• 5+ years of experience in Sales, Business Development, Account Management, or a similar commercial role.
• Proven track record of both new logo acquisition and account growth.
• Experience within the BPO, CX, Customer Experience, Contact Center, Outsourcing, or Business Services sector.
• Strong client relationship management and stakeholder engagement skills.
• Excellent negotiation, presentation, and communication abilities.
• Experience with CRM platforms and Microsoft Office Suite.
• Ability to work independently and proactively in a hybrid environment.
• Fluent Italian and professional English (minimum B2 level).

Preferred Qualifications

• Existing network within the Italian market.
• Experience selling outsourced customer experience, digital transformation, technology-enabled services, or BPO solutions.
• Understanding of commercial and contractual negotiations.
• Experience managing complex sales cycles and strategic accounts.

Why Join Concentrix?

• Be part of a global leader in Customer Experience and Business Process Outsourcing.
• Play a key role in expanding Concentrix's presence within the Italian market.
• Work in a dynamic environment that values innovation, collaboration, and professional growth.
• Competitive compensation package including annual bonus and benefits.
• Flexible hybrid/remote working model.
• Contract: Permanent, Full-Time (40h/week)

If you are passionate about building client partnerships, winning new business, and driving sustainable growth, we would love to hear from you.

Join Concentrix and help shape the future of Customer Experience solutions in Italy.