Strategic Account Manager - Italy Growth & Data

Scalapay; Milano; On-site; EUR 35,000 - 55,000; Full time

Job summary

Scalapay is seeking a motivated Account Manager in Italy to manage a portfolio of merchant partners, drive growth through upselling and cross-selling, and analyse data to report key metrics. You will lead client calls, conduct business reviews, and coordinate with internal teams to ensure successful Go-Live and seamless integrations.

You will stay proactive with merchants, provide revenue optimisation strategies, and participate in co-marketing activities.

Qualifications

• 2–3 years of account management or business consulting experience.
• Strong business acumen and proven ability to grow partnerships.
• Excellent communication, proactive, organized and data-driven.
• Fluency in Italian and English.

Responsibilities

• Retain and grow your portfolio by leading sales calls, business reviews, and recurring check-ins to increase Total Transaction Volume and revenue.
• Maximise account value by upselling and cross-selling Scalapay services.
• Manage portfolio Go-Live, support sales to reduce time-to-market and negotiate best settings with merchants.
• Optimise integration and collaboration to achieve maximum penetration across portfolio.
• Provide consultancy to merchants on revenue and marketing using Scalapay Value Proposition.
• Manage co-marketing activities with merchants to attract Scalapay’s customer audience.
• Use data analysis to spot opportunities and present sales findings.
• Create case studies and best practices to scale account management and improve sales conversion.
• Test new approaches to increase volume and revenue; provide weekly forecasts to manager.
• Be an advocate for merchants with internal stakeholders to improve business model and products.
• Meet merchants face-to-face via on-site visits, fairs, and events (travel up to 30%).

Skills

Business acumen

Partnership growth

Upselling

Cross-selling

Communication

Project management

Italian & English

Account management

Job description

Scalapay is seeking a motivated Account Manager in Italy to manage a portfolio of merchant partners, drive growth through upselling and cross-selling, and analyse data to report key metrics. You will lead client calls, conduct business reviews, and coordinate with internal teams to ensure successful Go-Live and seamless integrations.

You will stay proactive with merchants, provide revenue optimisation strategies, and participate in co-marketing activities.