Shipboard Guest Experience Host

Royal Caribbean Group; Bardi; In loco; EUR 40.000 - 57.000; Tempo pieno

Descrizione del lavoro

Royal Caribbean Group is seeking a Guest Services Officer to deliver exceptional hospitality onboard. The role emphasizes actively listening to guests, resolving issues, and maintaining a high standard of customer service with a friendly demeanor.

The position requires strong communication skills and the ability to work with shipboard teams to ensure guest satisfaction over extended voyages, including 5–6 months onboard. A high school diploma or equivalent is preferred.

Competenze

• Strong guest satisfaction disposition and ability to listen actively.
• Ability to communicate tactfully with guests and shipboard staff to resolve issues.
• Completion of high school or basic education equivalency preferred.

Mansioni

• Resolve guest issues and concerns with a friendly, professional approach.
• Provide outstanding hospitality and customer service to guests onboard.
• Communicate with guests, department heads and crew to resolve problems and negotiate resolutions.
• Operate basic office equipment and technology as required.

Conoscenze

Customer service

Communication

Active listening

Hospitality

Problem solving

Organizational skills

Decision making

Cash handling

Formazione

High school diploma or equivalent

Descrizione del lavoro

Royal Caribbean Group is seeking a Guest Services Officer to deliver exceptional hospitality onboard. The role emphasizes actively listening to guests, resolving issues, and maintaining a high standard of customer service with a friendly demeanor.

The position requires strong communication skills and the ability to work with shipboard teams to ensure guest satisfaction over extended voyages, including 5–6 months onboard. A high school diploma or equivalent is preferred.