Guest Services Officer

Royal Caribbean Group; Bardi; In loco; EUR 40.000 - 57.000; Tempo pieno

Descrizione del lavoro

Royal Caribbean Group is seeking a Guest Services Officer to deliver exceptional hospitality onboard. The role emphasizes actively listening to guests, resolving issues, and maintaining a high standard of customer service with a friendly demeanor.

The position requires strong communication skills and the ability to work with shipboard teams to ensure guest satisfaction over extended voyages, including 5–6 months onboard. A high school diploma or equivalent is preferred.

Competenze

• Strong guest satisfaction disposition and ability to listen actively.
• Ability to communicate tactfully with guests and shipboard staff to resolve issues.
• Completion of high school or basic education equivalency preferred.

Mansioni

• Resolve guest issues and concerns with a friendly, professional approach.
• Provide outstanding hospitality and customer service to guests onboard.
• Communicate with guests, department heads and crew to resolve problems and negotiate resolutions.
• Operate basic office equipment and technology as required.

Conoscenze

Customer service

Communication

Active listening

Hospitality

Problem solving

Organizational skills

Decision making

Cash handling

Formazione

High school diploma or equivalent

Descrizione del lavoro

The Guest Services Officer must be Friendly, Passionate, and Committed. Actively listens and extends assistance to resolve guest issues and concerns. A strong guest satisfaction disposition is mandatory, a people person, with a great sense of humor. The Guest Services Officer must possess outstanding hospitality, focused customer service, strong communication, organizational skills and effective decision-making abilities.

QUALIFICATIONS

Minimum hiring, language and physical requirements to perform the job.

Hiring Requirements:

• Minimum one-year experience in a customer contact position within the hotel field or related industry.
• Minimum one-year cash handling experience, and an understanding of US currency and exchange rates required.
• Proven customer service skills to interact appropriately with guests in a considerate, Professional and positive manner by showing concern and listening actively.
• Ability to communicate tactfully with guests, department heads and shipboard employees to resolve problems and negotiate resolutions.
• Ability to operate basic office equipment, including telephones, computers and copy machines.
• Completion of high school or basic education equivalency preferred.
• Must be willing to work onboard for 5-6 months.

Language Requirements:

• Required to speak English clearly and distinctly.
• Aptitude to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers.
• Ability to speak additional languages such as Spanish, French, German, Italian, Portuguese, Chinese, Japanese, Korean, Swedish, Norwegian, or Danish is essential.