Shipboard Front Desk Lead - Guest Experience & Team Coach

Royal Caribbean Group; Milano; In loco; EUR 49.000 - 70.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Descrizione del lavoro

Royal Caribbean Group seeks an Assistant Front Desk Manager to oversee guest services on our fleet. You will lead front-of-house operations, coach staff, and implement training programs to ensure exceptional guest experiences and team development across ships.

We value diplomacy, discretion, and strong communication as you coordinate with shipboard and shore-side teams to resolve issues, manage schedules, and uphold the highest service standards in a dynamic, diverse environment.

Competenze

• Minimum one year front-of-house supervisory experience in a cruise line (shipboard).
• Ability to interact with guests with discretion, patience and diplomacy.
• Knowledge of exemplary customer service principles and problem resolution.
• Ability to communicate diplomatically with managers and crew to resolve issues.
• Flexibility to manage a dynamic guest services operation across fleet.
• Proficient with computers and Microsoft Office; able to navigate various software.
• High school or vocational education equivalent.
• Experience with US cash handling procedures and foreign exchange.

Mansioni

• Drive guest and team satisfaction through leadership and development.
• Promote a positive working environment and operational goals.
• Oversee front desk operations with training and coaching.
• Navigate changing fleet-wide needs and ensure timely guest services.

Conoscenze

Leadership

Customer service

Communication

Discretion and diplomacy

Problem solving

Teamwork

Flexibility

Computer literacy

Office equipment operation

Formazione

High school diploma or equivalent

Strumenti

Microsoft Office

Descrizione del lavoro

Royal Caribbean Group seeks an Assistant Front Desk Manager to oversee guest services on our fleet. You will lead front-of-house operations, coach staff, and implement training programs to ensure exceptional guest experiences and team development across ships.

We value diplomacy, discretion, and strong communication as you coordinate with shipboard and shore-side teams to resolve issues, manage schedules, and uphold the highest service standards in a dynamic, diverse environment.