Guest Services Officer

Royal Caribbean Group; Milano; In loco; EUR 22.000 - 33.000; Tempo pieno

Descrizione del lavoro

Royal Caribbean Group is seeking a Guest Services Officer to ensure outstanding hospitality and guest satisfaction onboard. The role requires active listening, clear communication, and a strong service orientation to resolve guest issues and concerns.

Ideal candidates will have at least one year in customer contact roles, cash handling experience, and the ability to work a 5–6 month onboard assignment. English proficiency is mandatory; additional languages are a plus.

Competenze

• Minimum one-year experience in customer contact position within hotel or related industry.
• Minimum one-year cash handling experience; understand USD currency and exchange rates.
• Proven customer service skills; interact with guests in a considerate, professional manner.
• Ability to communicate tactfully with guests and shipboard staff to resolve problems.
• Ability to operate basic office equipment (phones, computers, copiers).
• High school diploma or equivalent preferred.
• Willing to work onboard for 5-6 months.

Conoscenze

Customer service

Communication

Organizational skills

Decision making

Active listening

Formazione

High school diploma

Descrizione del lavoro

The Guest Services Officer must be Friendly, Passionate, and Committed. Actively listens and extends assistance to resolve guest issues and concerns. A strong guest satisfaction disposition is mandatory, a people person, with a great sense of humor. The Guest Services Officer must possess outstanding hospitality, focused customer service, strong communication, organizational skills and effective decision-making abilities.

QUALIFICATIONS

Minimum hiring, language and physical requirements to perform the job.

Hiring Requirements:

• Minimum one-year experience in a customer contact position within the hotel field or related industry.
• Minimum one-year cash handling experience, and an understanding of US currency and exchange rates required.
• Proven customer service skills to interact appropriately with guests in a considerate, Professional and positive manner by showing concern and listening actively.
• Ability to communicate tactfully with guests, department heads and shipboard employees to resolve problems and negotiate resolutions.
• Ability to operate basic office equipment, including telephones, computers and copy machines.
• Completion of high school or basic education equivalency preferred.
• Must be willing to work onboard for 5-6 months.

Language Requirements:

• Required to speak English clearly and distinctly.
• Aptitude to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers.
• Ability to speak additional languages such as Spanish, French, German, Italian, Portuguese, Chinese, Japanese, Korean, Swedish, Norwegian, or Danish is essential.