Assistant Front Desk Manager

Royal Caribbean Group; Milano; In loco; EUR 49.000 - 70.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Descrizione del lavoro

Royal Caribbean Group seeks an Assistant Front Desk Manager to oversee guest services on our fleet. You will lead front-of-house operations, coach staff, and implement training programs to ensure exceptional guest experiences and team development across ships.

We value diplomacy, discretion, and strong communication as you coordinate with shipboard and shore-side teams to resolve issues, manage schedules, and uphold the highest service standards in a dynamic, diverse environment.

Competenze

• Minimum one year front-of-house supervisory experience in a cruise line (shipboard).
• Ability to interact with guests with discretion, patience and diplomacy.
• Knowledge of exemplary customer service principles and problem resolution.
• Ability to communicate diplomatically with managers and crew to resolve issues.
• Flexibility to manage a dynamic guest services operation across fleet.
• Proficient with computers and Microsoft Office; able to navigate various software.
• High school or vocational education equivalent.
• Experience with US cash handling procedures and foreign exchange.

Mansioni

• Drive guest and team satisfaction through leadership and development.
• Promote a positive working environment and operational goals.
• Oversee front desk operations with training and coaching.
• Navigate changing fleet-wide needs and ensure timely guest services.

Conoscenze

Leadership

Customer service

Communication

Discretion and diplomacy

Problem solving

Teamwork

Flexibility

Computer literacy

Office equipment operation

Formazione

High school diploma or equivalent

Strumenti

Microsoft Office

Descrizione del lavoro

The Assistant Front Desk Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive working environment focusing on operational goals where training, leadership, development, and recognizing overall team performance are paramount.

QUALIFICATION:

• Minimum one year front of house supervisory experience in a cruise line (shipboard)
• Ability to effectively deal with internal and external guests, some of whom will require high levels of discretion, patience, tact and diplomacy.
• Knowledge of principles and processes for providing exemplary customer and personal service including needs assessment, problem resolution and achievement of quality service standards.
• Ability to communicate diplomatically with managers, shipboard and shore-side employees to resolve problems and negotiate amicable resolution to challenging issues.
• Flexibility to manage, focus, direct and encourage a positive, dynamic, diverse guest services operation by navigating through a changing work environment. Should be able to utilize and administer the progressive disciplinary action process through coaching and counseling to improve performance where possible.
• Ability to work positively and cooperatively in a diverse team environment to meet overall established timeframes for the Guest Services division operation.
• Should harbor a flexible outlook towards placement throughout the fleet, considering changing fleet-wide operational business needs.
• Working knowledge of computers, internet access, and the ability to navigate within a variety of software packages such as Microsoft Office.
• Demonstrates a working knowledge to operate all office equipment.
• Completion of high school, basic or vocational education equivalency preferred.
• Working knowledge of US cash handling procedures and foreign exchange required.