Guest Relations Manager

Silversea; Roma; In loco; EUR 78.000 - 103.000; Tempo pieno

Descrizione del lavoro

Silversea is seeking an experienced Front Office professional to manage guest services on a luxury cruise ship. You will lead the front office team, coordinate reception operations, and ensure exceptional guest experiences across all ports of call.

The role requires shipboard experience, fluent English, and strong leadership with cultural sensitivity. Join a renowned luxury cruise line delivering personalized service at sea.

Competenze

• 2–3 years shipboard experience in a similar position on an International 5‑star luxury establishment.
• Excellent fluent English (verbal and written); additional language is a plus.
• Proficient in Microsoft Office, Fidelio and hotel operating systems.
• Strong interpersonal skills with leadership and cultural sensitivity.

Mansioni

• Provides guests with the highest quality guest services, demonstrating genuine concern for guests wellbeing at all times.
• Ensures that all guest requests, enquiries and complaints are responded to immediately and followed up on efficiently.
• Maintains a high level of communication with the Hotel Director and other departments around the ship.
• Coordinates, organizes and supervises the front office operation.
• Displays a full and comprehensive knowledge of the ship's facilities, ports of call and services.
• Organizes and leads training sessions for all reception team members to continuously develop their knowledge, techniques, skills, guest focus and sense of service.

Conoscenze

Shipboard experience

Fluent English (verbal/written)

Additional language

Proactive problem solving

Interpersonal leadership

Cultural sensitivity

Strumenti

Fidelio

Hotel operating systems

MS Office

Descrizione del lavoro

• Preferably 2-3 years Shipboard experience in a similar position and in an International 5 star and luxurious establishment.
• Excellent fluent English (verbal and written). This includes the ability to give and receive instructions in verbal and written forms and to effectively and efficiently engage with guests and crew members. Conversational in an additional language (German, French, Spanish, Mandarin).
• Good working knowledge of Microsoft applications, Fidelio and hotel operating systems.
• Proactive approach to problem solving.
• Sensitivity to cultural differences and the ability to work in a wide variety of cultural contexts.
• Strong interpersonal skills and ability to lead, motivate and develop a culturally diverse work force.

Duties and Responsibilities:

• Provides guests with the highest quality guest services, demonstrating genuine concern for guests wellbeing at all times--Personalized Customer Services.
• Ensures that all guest requests, enquiries and complaints are responded to immediately and are followed up on efficiently and to the guests satisfaction.
• Maintains a high level of communication and feedback with the Hotel Director as well as other departments around the ship.
• Coordinates, organizes and supervises the front office operation.
• Displays a full and comprehensive knowledge of the ships facilities, ports of call and services.
• Organizes and leads training sessions for all reception team members to continuously develop their knowledge, techniques, skills, guest focus and sense of service.