Guest Experience Leader | Cruise Line & Team Development

Royal Caribbean Group; Milano; In loco; EUR 70.000 - 100.000; Tempo pieno

Descrizione del lavoro

Royal Caribbean Group is seeking a Guest Services Manager to lead the guest experience aboard our ships. The role focuses on building a positive working environment and driving operational goals through training, leadership, development, and recognizing team performance.

The position requires a hotelier background on cruise ships and strong leadership to deliver exceptional service, while coordinating across Hotel and Marine divisions and ensuring immigration compliance.

Competenze

• Hotel Director/Hotel General Manager background in a cruise line (shipboard) required.
• 2-3yrs of hotelier experience required.
• Additional languages is an advantage (Spanish, Italian, Portuguese, French, German).

Mansioni

• Takes the lead in owning and delivering an exceptional guest experience while tutoring other divisions on key drivers of standards.
• Lead a team delivering focused and extraordinary customer service; own guest requests.
• Balance operational needs between Financial and Guest Services Divisions through effective communication of guest issues.
• Manages all group business onboard ensuring the Group Coordinator has skills, training, tools, information and support.
• Assigns duties and responsibilities to team members; evaluates performance with feedback.
• Ensure compliance with Customs and Immigration policies and procedures for guest immigration and clearance.

Conoscenze

Leadership

Hotelier experience

Languages advantageous

Descrizione del lavoro

Royal Caribbean Group is seeking a Guest Services Manager to lead the guest experience aboard our ships. The role focuses on building a positive working environment and driving operational goals through training, leadership, development, and recognizing team performance.

The position requires a hotelier background on cruise ships and strong leadership to deliver exceptional service, while coordinating across Hotel and Marine divisions and ensuring immigration compliance.