Service Technician

Shimano; Pero; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading company in cycling equipment seeks a passionate Service Technician to support warranty claims, provide technical assistance, and interact with customers. Ideal candidates should have 3-5 years of experience, excellent communication skills in Italian and English, and a strong background in cycling. This role offers a collaborative and dynamic work environment, focused on team achievement and personal growth.

Servizi

Dynamic and informal work environment

Opportunities for personal development

Strong focus on team achievement

Competenze

• 3-5 years of experience in a similar role or as a bike mechanic.
• Passionate about cycling and knowledgeable of Shimano's products.
• Good communication skills in Italian and English.
• Experience with automated order processing.
• Accurate and detail-oriented work habits.

Mansioni

• Review and follow up on service and warranty claims.
• Repair products sent in by customers and provide recommendations.
• Create training material and answer technical support questions.
• Ensure proper organization and reporting for documentation.
• Gather market insights from customer feedback.

Conoscenze

Customer communication

Problem-solving

Teamwork

Technical support

Multitasking

Strumenti

CRM systems

Word

Excel

Descrizione del lavoro

Introduction

Working in a company with passion for sports and international colleagues; Your job has a lot of responsibilities and provides the opportunity to learn and grow and to develop your personal skills; The opportunity to have fun every day with a young team of passionate, hard-working people just like you!

We at Shimano are looking for a Service Technician associate to join our team. This role requires you to provide support to your team as well as deal with the customers. Are you a team player with exceptional people skills. Are you the one who feels easy while multitasking with a proactive approach? Are you focused and persistent? If this sounds like you, then please do apply and send us your cv and motivation letter. We really are excited to hear from you!

The Challenge

• Review, register, evaluateandfollowup with customer on service and warranty claims according to guidelines


• Wherepossiblerepairgoodsare sentin by customers and pass on recommendations for improvements where faults have occurred.


• Creates and / or delivers training material content in the classroom, online or externally.Answers questions from and give technical support and advice to Shimano customers and fellow colleagues


• Ensures the correctorganization, administration and reporting is followedfortechnical documentation, warranty claims, recurringquestionsand systems.


• Gather market insights from customer feedback, complaints,questions,and when giving technical support at events.


• Provide support in activities related to material handling and goods shipments.

What are we looking for?

• Preferably 3 -5 years of working experience covering a similar role or as a bike mechanic.


• You are passionate about cycling andhave professionalknowledge of Shimano's products.


• You find it easy to communicate with customers and are service-oriented.


• Youworkstructured,independently,and based on data.


• Good Communication skills in Italian as well as English


• You understand the importance of reporting and may have worked with CRM systems before.


• Experience with automated order processing.


• Knowledge of or experience with quality systems is considered a plus.


• Knowledge of Word and Excel.


• You work accurately, with an eye fordetail,and you work according to agreed procedures.

What do we have to offer?

Shimano and its subsidiaries offer a pleasant, informal working environment with colleagues who work well together, and are proud to work for Shimano. Next to good working conditions, Shimano offers you the opportunity to work in a responsible and challenging position within a dynamic, international and ambitious environment. Together we want to win therefore we have a strong focus on team achievement.