Senior SME Growth & Retention Account Manager (Remote)

Personio; Milano; Ibrido; EUR 40.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid or remote work setup

Learning budget

Descrizione del lavoro

Vivid Money is seeking a Key Account Manager to own and grow a large SME book, focusing on up-sell, cross-sell and renewals, with an emphasis on deepening relationships.

You will negotiate pricing, forecast pipeline in CRM, and collaborate across teams to maximize value for clients in a hybrid or remote setup outside office locations.

The role requires 2+ years in Sales/Account Management, English and Italian fluency, and comfort with AI tools and data-driven decision making.

Competenze

• 2+ years in Sales or Account Management.
• Fluent in English and Italian.
• Strong analytical skills with data-informed decisions.
• Experience with CRM and sales tools; Salesforce/CloudTalk preferred.
• Understanding of the Italian market.
• Degree in Business Administration, Finance, or related field.
• Familiarity with KYB, AML, risk mitigation.

Mansioni

• Maintain and grow SME book focusing on up-sell, cross-sell and renewals.
• Build and nurture long-term multi-stakeholder relationships.
• Align feature and product to deliver maximum value to clients.
• Forecast and report pipeline in CRM.
• Present and structure pricing models to accounts.
• Provide feedback to management and act as voice of the customer.
• Collaborate cross-functionally to improve user experience.
• Aim to exceed company targets.

Conoscenze

Sales

Account Management

English

Italian

Data Analysis

AI Tools

CRM Systems

Salesforce

CloudTalk

KYB AML risk

Formazione

Business Administration / Finance degree

Strumenti

Salesforce

CloudTalk

Descrizione del lavoro

Vivid Money is seeking a Key Account Manager to own and grow a large SME book, focusing on up-sell, cross-sell and renewals, with an emphasis on deepening relationships.

You will negotiate pricing, forecast pipeline in CRM, and collaborate across teams to maximize value for clients in a hybrid or remote setup outside office locations.

The role requires 2+ years in Sales/Account Management, English and Italian fluency, and comfort with AI tools and data-driven decision making.