Key Account Manager (Italian-speaking)

Personio; Milano; Ibrido; EUR 40.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid or remote work setup

Learning budget

Descrizione del lavoro

Vivid Money is seeking a Key Account Manager to own and grow a large SME book, focusing on up-sell, cross-sell and renewals, with an emphasis on deepening relationships.

You will negotiate pricing, forecast pipeline in CRM, and collaborate across teams to maximize value for clients in a hybrid or remote setup outside office locations.

The role requires 2+ years in Sales/Account Management, English and Italian fluency, and comfort with AI tools and data-driven decision making.

Competenze

• 2+ years in Sales or Account Management.
• Fluent in English and Italian.
• Strong analytical skills with data-informed decisions.
• Experience with CRM and sales tools; Salesforce/CloudTalk preferred.
• Understanding of the Italian market.
• Degree in Business Administration, Finance, or related field.
• Familiarity with KYB, AML, risk mitigation.

Mansioni

• Maintain and grow SME book focusing on up-sell, cross-sell and renewals.
• Build and nurture long-term multi-stakeholder relationships.
• Align feature and product to deliver maximum value to clients.
• Forecast and report pipeline in CRM.
• Present and structure pricing models to accounts.
• Provide feedback to management and act as voice of the customer.
• Collaborate cross-functionally to improve user experience.
• Aim to exceed company targets.

Conoscenze

Sales

Account Management

English

Italian

Data Analysis

AI Tools

CRM Systems

Salesforce

CloudTalk

KYB AML risk

Formazione

Business Administration / Finance degree

Strumenti

Salesforce

CloudTalk

Descrizione del lavoro

About The Role

Vivid Money is redefining how modern SMEs and corporates manage and optimize their capital — multi-IBAN accounts, high-yield Treasury products, multi-currency infrastructure, FX, cards, and accounting integrations, all in one place.
As we scale our SME banking, we're looking for a Key Account Manager to own and grow an existing book of business. This is not a purely new-logo-hunting role — it's about deepening relationships, driving retention, and unlocking the full value of Vivid for accounts that already trust us. If you combine commercial drive with an analytical mindset and want ownership in an AI-first scale-up, this role is for you.

Your Mission

• Maintain and grow your large-scale SME book of business, focusing on up-sell, cross-sell and renewals.
• Proactively build and nurture long-term multi-stakeholder relationships.
• Maximise feature and product alignment to deliver best value to Vivid clients.
• Monitor, forecast, build and report on your pipeline within company CRM.
• Present, negotiate and structure complex pricing models to your designated accounts.
• Follow account management processes, providing relevant feedback to your management.
• Act as a voice of the customer and collaborate cross-functionally to enhance user experience.
• Consistently achieve and exceed company targets.

Your Profile

• A minimum of 2 years of experience in Sales and/or Account Management, ideally within FinTech or financial services.
• Excellent written and verbal communication skills in both English and Italian; additional languages are a plus.
• Strong analytical skills and the ability to use data to support decision-making and prioritisation.
• Proficiency in AI tools and the ability to use AI effectively in day-to-day work.
• Strong organisational and prioritisation skills, with a high level of ownership and accountability in a fast-paced scale-up environment.
• Good understanding of the Italian market and its business landscape.
• Experience working with CRM and sales tools; Salesforce and CloudTalk experience is preferred.
• Familiarity with KYB, AML, and risk mitigation processes is a plus.
• A degree in Business Administration, Finance, or a related field, and/or equivalent relevant professional experience.

Why Join Vivid?

• You can choose between a Hybrid working model or fully remote set up outside office locations.
• Be part of building and scaling a cutting‑edge department, contributing to its success while growing alongside the company through its exciting life stages.
• Collaborate with a team of high‑performing talents who are deeply passionate about our product and mission.
• Expand your skills with a dedicated learning budget to fuel your professional growth.
• If you're looking for an exciting new opportunity to make an impact in the world of finance, Vivid is the perfect place for you. Join our talented team of professionals and help us revolutionize how people think about their money!

Compensation range

Total target compensation: €40,000–€75,000 gross annually (base salary + performance‑related bonus). Final compensation is determined individually, based on your experience, skills, and the scope of the role, assessed against objective, gender‑neutral criteria.

About Vivid

At Vivid, we're on a mission to change how businesses and individuals manage their money across Europe. For businesses, we build tools that actually make a difference: multi‑IBAN accounts, high‑yield savings, business cashback, team cards, and accounting integrations that save real time – all in one place. And for individuals, everything you need to grow your wealth: investments in global stocks, ETFs and 150+ cryptocurrencies, cashback, and personalised financial insights.
Our mission? Your success. Everyone deserves the chance to see their finances flourish, and we're dedicated to empowering our customers to make this a reality.
Founded in 2019 in Berlin by Alexander Emeshev and Artem Iamanov, Vivid has quickly grown into one of Germany's top financial platforms for SMEs and private accounts. Since then, we've expanded rapidly across Europe, earning the trust of over 500,000 customers – and with over €200 million raised and a valuation of €775 million, we're just getting started.
We're building Vivid as an AI‑native organization – across every function, from product to compliance to operations. For us, this means agents handle the execution while our people focus on architecture, strategy, and decision‑making. We want to help define what AI‑native looks like in a regulated financial environment – and we're looking for people who want to build that future with us.