Senior Services Engineer

Sany Group; Montà; In loco; EUR 40.000 - 65.000; Tempo pieno

Descrizione del lavoro

Sany Group cerca un Channel Service Engineer basato nel Centro Italia per coordinare il servizio tecnico ai dealer, gestire formazione e supporto su macchine portuali e sollevatori. Ruolo centrale tra dealer locali, Sany Italy e R&D in Cina, per migliorare capacità di servizio e localizzare prodotti.

Richiesta esperienza di almeno 3 anni nel post-vendita e nel servizio canale, con conoscenze procedurali di sistemi idraulici, elettrici e meccanici e disponibilità a viaggi frequenti in Centro

Competenze

• Esperienza di after-sales e servizio canale nel settore macchinari da cantiere o portuali.
• Conoscenza di idraulica, elettricità e meccanica per la risoluzione di problemi su grandi macchinari.
• Capacità di sintetizzare problemi di adattamento locale e proporre miglioramenti per l’R&D.

Mansioni

• Gestire servizio ai dealer e formare i team per migliorare la qualità del servizio post-vendita.
• Fornire training tecnico e supporto remoto e on-site per problemi quotidiani.
• Risoluzione di guasti complessi e miglioramento del tasso di riparazione al primo intervento.
• Raccolta feedback di mercato e collaborazione con R&D per ottimizzazioni locali.
• Monitorare KPI di servizio e ottimizzare processi regionali.
• Gestione relazioni con dealer e supporto a progetti di upgrade e retrofit.

Conoscenze

After-sales experience

Channel service

Hydraulic systems

Electrical systems

Mechanical troubleshooting

Italian fluent

English communication

Descrizione del lavoro

Job Summary

Si candidi ora: legga i dettagli del lavoro scorrendo verso il basso. Verifichi di possedere le competenze necessarie prima di inviare la candidatura.

We are seeking a Channel Service Engineer based in Central Italy to oversee dealer technical service and management for SANY's core products: material handlers, 45-ton reach stackers and stackers. Acting as the key technical link between local dealers, SANY Italy and China R&D, you will upgrade dealer service capabilities, resolve complex on-site technical issues, drive product localization optimization and maintain stable dealer partnerships.

Key Responsibilities

• Dealer Service Management & Capacity Building Manage daily dealer service cooperation, formulate standardized after-sales processes for our core equipment, and continuously improve the professionalism and service quality of dealer service teams.
• Technical Training & Support Provide professional technical training for dealers covering mechanical, hydraulic and electrical systems, fault diagnosis and daily maintenance of material handlers, reach stackers and stackers. Deliver remote and on-site technical support for daily service issues.
• Complex Fault Resolution Independently tackle difficult and escalated equipment failures that dealers cannot resolve. Specialize in troubleshooting hydraulic, electrical and mechanical system faults to improve first-time fix rate and service efficiency.
• Product Localization & R&D Communication Collect local market feedback and equipment failure data, communicate with China R&D team to promote product adaptive optimization, technical iteration and local upgrading.
• Service KPI & Process Optimization Track core dealer service KPIs, optimize regional after-sales processes, standardize service operations and reduce equipment failure rates.
• Dealer Relationship Maintenance Maintain long‑term, stable cooperation with core dealers, coordinate equipment upgrades and retrofit projects, and support sustainable channel business development.

Requirements

• At least 3 years of after-sales and channel service experience in construction or port machinery; relevant experience with material handlers, reach stackers and stackers is preferred.
• Solid expertise in hydraulic, electrical and mechanical system principles and troubleshooting of large port and material handling equipment, with strong independent problem‑solving skills.
• Able to summarize local product adaptation problems and put forward effective optimization suggestions for R&D iteration.
• Fluent in Italian, proficient English for cross‑border technical communication with Chinese teams.
• Hold a valid driving license and accept frequent business travel across Central Italy. xysqume
• Possess basic dealer management awareness and good cross‑team communication and coordination abilities.