Field Service Engineer

Soteco International; Genova; On-site; EUR 30,000 - 40,000; Full time

Job summary

Soteco International, with head office in Ceranesi (GE – Italy), seeks a Field Service Engineer to install, service, maintain and repair equipment at customer locations. The role emphasizes strong troubleshooting, customer support, and adherence to safety standards.

You will travel to sites and contribute to service quality and documentation. Required is a technical degree with 2–5 years in field service or similar roles, plus proficiency with diagnostic tools and reading technical drawings.

Qualifications

• Bachelor’s degree or diploma in Mechanical or Electrical Engineering.
• 2–5 years of field service, maintenance or technical support experience.
• Ability to read technical drawings, wiring diagrams and service manuals.
• Proficiency with diagnostic tools and testing equipment.
• Good computer skills including Microsoft Office.

Responsibilities

• Install, commission, and configure equipment at customer sites.
• Perform preventive maintenance according to service schedules.
• Diagnose and repair electrical, mechanical, hydraulic, pneumatic, or software-related issues.
• Conduct equipment inspections and performance testing.
• Maintain accurate service reports, maintenance records, and documentation.
• Train customers on proper operation and maintenance of equipment.
• Ensure compliance with safety regulations and company procedures.
• Recommend upgrades, repairs, or replacement parts to improve performance and reliability.
• Travel frequently to customer sites as required.

Skills

Troubleshooting

Customer service

Independent work

Time management

Travel readiness

Education

Bachelor’s degree or diploma in Mechanical or Electrical Engineering

Tools

Diagnostic tools

Testing equipment

MS Office

Job description

Soteco International with head office in Ceranesi (GE – Italy) is searching for a Field Service Engineer, responsible for installing, servicing, maintaining, and repairing equipment at customer locations. This role requires strong technical expertise, excellent troubleshooting skills, and the ability to provide outstanding customer support while ensuring equipment operates safely and
efficiently.

Job Classification and Compensation:

Gross Annual Salary (RAL): from €30,000.00 to €40,000.00, to be determined based on professional skills and experience gained.
Permanent employment contract
Classification Level: Livello C3 – CCNL Metalmeccanica – Aziende Industriali – CNEL C011

Key Duties:

• Install, commission, and configure equipment at customer sites.
• Perform preventive maintenance according to service schedules.
• Diagnose and repair electrical, mechanical, hydraulic, pneumatic, or software-related issues.
• Conduct equipment inspections and performance testing.
• Maintain accurate service reports, maintenance records, and documentation.
• Train customers on the proper operation and maintenance of equipment.
• Ensure compliance with safety regulations and company procedures.
• Recommend upgrades, repairs, or replacement parts to improve equipment performance.
• Travel frequently to customer sites as required.

Soft Skills:

• Excellent troubleshooting and problem-solving skills.
• Strong communication and customer service skills.
• Ability to work independently with minimal supervision.
• Time management and organizational skills.
• Willingness to travel extensively and work flexible hours.
• Attention to detail and commitment to safety.
• Teamwork and collaboration

Requirements:

• Bachelor’s degree or diploma in Mechanical Engineering, Electrical Engineering, or a related field.
• Experience in field service, maintenance, or technical support (typically 2–5 years).
• Strong knowledge of electrical mechanical and electrical systems.
• Ability to read technical drawings, wiring diagrams, and service manuals.
• Proficiency with diagnostic tools and testing equipment.
• Good computer skills, including Microsoft Office and service management software.
• Valid driver’s license (if travel is required).