Senior Field Service Engineer: IVD Regional Support

Snibe; Roma; On-site; EUR 50,000 - 70,000; Full time

Job summary

Snibe in Italy seeks a regional technical support professional to work with regional sales and distributors, ensuring the Maglumi system runs smoothly and customer satisfaction is maximized. You will train local engineers, promote reagent usage, and manage installation records and customer relationships.

The role requires strong IVD experience, independence, and excellent communication; on-site and online support will be frequent across the Lazio region and Italy.

Qualifications

• Minimum 5 years’ experience in IVD or related field.
• Strong technical skills with ability to work under pressure.
• Preferred experience in total laboratory automation (biochemistry & immunology).

Responsibilities

• Cooperate with regional sales and local distributor to improve end-user satisfaction.
• Provide regional technical support (online or on-site) and ensure Maglumi system operates properly.
• Promote reagent parameters and optimize reagent consumption per analyzer.
• Collect installation information and maintain relationships with reference customers.
• Deliver service training to local engineers and提升 their technical skills.
• Order reagents and spare parts for regional distributor and manage returns & complaints.

Skills

Technical support

Communication skills

Customer service

Independent worker

Education

Bachelor's degree in related field

Job description

Snibe in Italy seeks a regional technical support professional to work with regional sales and distributors, ensuring the Maglumi system runs smoothly and customer satisfaction is maximized. You will train local engineers, promote reagent usage, and manage installation records and customer relationships.

The role requires strong IVD experience, independence, and excellent communication; on-site and online support will be frequent across the Lazio region and Italy.