Senior Field Service Engineer

Snibe; Roma; On-site; EUR 50,000 - 70,000; Full time

Job summary

Snibe in Italy seeks a regional technical support professional to work with regional sales and distributors, ensuring the Maglumi system runs smoothly and customer satisfaction is maximized. You will train local engineers, promote reagent usage, and manage installation records and customer relationships.

The role requires strong IVD experience, independence, and excellent communication; on-site and online support will be frequent across the Lazio region and Italy.

Qualifications

• Minimum 5 years’ experience in IVD or related field.
• Strong technical skills with ability to work under pressure.
• Preferred experience in total laboratory automation (biochemistry & immunology).

Responsibilities

• Cooperate with regional sales and local distributor to improve end-user satisfaction.
• Provide regional technical support (online or on-site) and ensure Maglumi system operates properly.
• Promote reagent parameters and optimize reagent consumption per analyzer.
• Collect installation information and maintain relationships with reference customers.
• Deliver service training to local engineers and提升 their technical skills.
• Order reagents and spare parts for regional distributor and manage returns & complaints.

Skills

Technical support

Communication skills

Customer service

Independent worker

Education

Bachelor's degree in related field

Job description

Responsibility:

• Cooperate with regional sales and local distributor; improve the satisfaction of end-user;
• Responsible for regional technical support (on-line or on-site), make sure the Maglumi system works properly, improve the satisfaction of distributor and end-user;
• Promote the reagent parameters and improve the reagent consumption per analyzer;
• Collect the Maglumi installation information, and establish relationship and follow up the reference customers;
• Give service training to local engineers and establish relationship with engineers from different distributor, keep on guiding and improving their technical skills;
• Apply reagent and spare parts for regional distributor and return the corresponding spare parts in time and follow up the complains;
• Other tasks needed from Snibe

Requirements：

• Above 5 years’ experience worked in IVD area, have strong technical skills, ability to work independently and perform well under pressure;
• Bachelor degree or above in related subject;
• Candidates with service experience in total laboratory automation line (biochemistry & immunology) are preferred;
• Good communication skills and hard working.