Senior Enterprise Customer Success Manager - Remote

Jobgether SRL; Italia; In loco; EUR 20.000 - 24.000; Tempo pieno

Vantaggi offerti da questo lavoro

Fully remote (EMEA)

Annual bonus and reviews

Learning budget USD 2000

Paid annual leave

Stock options

International travel

Travel support

Recognition programs

Remote‑first culture

Descrizione del lavoro

Jobgether is seeking an Enterprise Customer Success Manager to lead onboarding and adoption for enterprise customers across cloud, infrastructure, and open‑source platforms. You will build trusted, senior-level relationships and coordinate cross‑functional teams to deliver measurable business value in a fully remote, globally distributed environment.

You will manage a portfolio of enterprise accounts, identify renewal and expansion opportunities, and work with Sales, Engineering, and Support to

Competenze

• Minimum 5 years in Customer Success, Account Management, Consulting, or Technical Pre‑Sales in enterprise IT environments.
• Native-level French proficiency and excellent English communication skills.
• Experience working with cross-functional teams and driving internal process improvements.
• Familiarity with agile methodologies and structured project delivery approaches.
• Strong ability to explain technical concepts to both technical and non-technical stakeholders.
• Experience with CRM tools such as Salesforce and project tracking tools like Jira is a plus.

Mansioni

• Lead onboarding and adoption journeys for enterprise customers, ensuring smooth integration of complex solutions.
• Build and maintain trusted relationships with senior customer stakeholders as their strategic advisor.
• Manage a portfolio of enterprise accounts, identifying risks, renewal opportunities, and expansion potential in collaboration with Sales teams.
• Coordinate cross-functional engagement with Engineering, Support, and Field teams to deliver customer success plans and resolve blockers.
• Run structured customer success reviews, track KPIs, adoption metrics, and account health.
• Act as the voice of the customer internally, influencing product development and service improvements.
• Handle reactive customer requests and ensure timely, high-quality resolution.
• Design and execute customer engagement campaigns to improve adoption and drive long-term value.

Conoscenze

Customer Success

Account Management

Enterprise IT

French (Native)

English (Fluent)

Cross-functional collaboration

Communication

Analytical mindset

Relationship building

Strumenti

Salesforce

Jira

Descrizione del lavoro

Jobgether is seeking an Enterprise Customer Success Manager to lead onboarding and adoption for enterprise customers across cloud, infrastructure, and open‑source platforms. You will build trusted, senior-level relationships and coordinate cross‑functional teams to deliver measurable business value in a fully remote, globally distributed environment.

You will manage a portfolio of enterprise accounts, identify renewal and expansion opportunities, and work with Sales, Engineering, and Support to