Strategic Customer Success Manager: Growth & Adoption

Namely; Lombardia; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

Namely is seeking a Customer Success Manager to be the trusted advisor for a dedicated portfolio of clients, ensuring customers realize value from the platform and meet their business goals.

You will own a strategic book of business, build deep relationships, drive adoption, champion renewals, and identify growth opportunities, collaborating with Sales, Product, and Support teams. Based in Milan with monthly travel to client sites.

Competenze

• 3–5 years of experience in Customer Success, Account Management, or Client Services within a SaaS environment.
• Excellent written and verbal communication skills with high emotional intelligence and the ability to build credibility with executive stakeholders.
• Strong organizational skills with the ability to manage multiple client priorities simultaneously without dropping the ball.
• Creative, solutions-oriented thinking, you can quickly diagnose complex situations, zoom out to see the bigger picture, and adapt your approach accordingly.
• Demonstrated ability to learn products deeply and translate that knowledge into clear, practical guidance for customers.
• Comfortable working with data: able to analyze and present metrics using Excel or similar tools to tell a compelling story.
• A collaborative, dependable, and enthusiastic approach, bringing the same energy to internal teammates as you do to your clients.
• Customer-centric mindset with a genuine desire to go the extra mile for the accounts you own.

Mansioni

• Based in or around Milan, Italy.
• Fluent in Italian, French, and English (written and spoken).
• Ability to travel for monthly on-site client visits.
• Own a strategic book of business, build deep relationships, drive product adoption, and unlock growth opportunities.
• Partner with clients to define, measure, and optimize success metrics and ROI.
• Collaborate with Sales, Product, and Support teams to ensure renewal and expansion opportunities.
• Monitor customer health, drive renewals, and influence the roadmap through Voice of the Customer.

Descrizione del lavoro

Namely is seeking a Customer Success Manager to be the trusted advisor for a dedicated portfolio of clients, ensuring customers realize value from the platform and meet their business goals.

You will own a strategic book of business, build deep relationships, drive adoption, champion renewals, and identify growth opportunities, collaborating with Sales, Product, and Support teams. Based in Milan with monthly travel to client sites.