Senior Enterprise Account & Growth Lead

PayPal, Inc.; Lombardia; Hybrid; EUR 49,000 - 117,000; Full time

Benefits offered by this job

Hybrid work model

Healthcare coverage for you and your…

Generous paid time off

Job summary

PayPal in Milan is seeking a Senior Account Manager to drive merchant growth and retention. You will lead cross‑functional teams to deliver seamless onboarding and ongoing support for strategic merchants.

The ideal candidate has a strong payments background, experience with Salesforce, and a proven ability to negotiate complex terms while achieving sales quotas in a hybrid work model.

Qualifications

• 3+ years relevant experience and a Bachelor’s degree OR equivalent combination of education and experience.
• Strong knowledge of the payments industry and merchant needs.
• Proven ability to drive revenue retention, upsell, and cross-sell.

Responsibilities

• Develop and execute account strategies aligned with PayPal’s vision.
• Drive revenue retention, upsell, and cross-sell opportunities to hit KPIs.
• Negotiate and manage complex contracts to achieve mutually beneficial outcomes.
• Monitor and enhance account health, mitigate risks to merchant satisfaction.
• Collaborate with product, engineering, and operations to deliver seamless experiences.
• Forecast revenue, manage pipelines, and report on sales activities.

Skills

Account management

Sales

Payments industry knowledge

CRM tools

Negotiation

Cross-functional collaboration

Education

Bachelor’s degree or equivalent

Tools

Salesforce

Job description

PayPal in Milan is seeking a Senior Account Manager to drive merchant growth and retention. You will lead cross‑functional teams to deliver seamless onboarding and ongoing support for strategic merchants.

The ideal candidate has a strong payments background, experience with Salesforce, and a proven ability to negotiate complex terms while achieving sales quotas in a hybrid work model.