Senior SMB Growth & Relationship Manager

PayPal; Milano; Hybrid; EUR 43,000 - 103,000; Full time

Job summary

PayPal is hiring an Account Manager I in Milan to own the end-to-end commercial relationship for a portfolio of around 80 higher-value SMB merchants. You will proactively identify opportunities to deepen relationships, expand product adoption and solve merchant needs to protect and grow transaction margin.

The role requires ownership of merchant outcomes, use of AI-powered signals, and collaboration with internal teams to resolve issues.

Qualifications

• 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
• 5+ years of relevant experience and a Bachelor's degree.

Responsibilities

• Collaborate internally to influence process quality and efficiency.
• Acquire, manage, and expand relationships with small and medium-sized merchants.
• Use analytical skills and judgment to recommend best solutions.
• Influence through defined processes and procedures.
• Act as the single point of contact for your merchants, owning commercial outcomes end to end.
• Use AI-powered tools to surface growth, cross-sell and risk signals across your portfolio.
• Keep your pipeline, forecast and portfolio health reporting sharp, and share what works with less experienced AM colleagues.
• Pull in the right internal teams to resolve merchant needs, and make the call when the standard process isn't enough.

Skills

Analytical skills

Education

Bachelor's degree or equivalent

Tools

AI-powered tools

Job description

PayPal is hiring an Account Manager I in Milan to own the end-to-end commercial relationship for a portfolio of around 80 higher-value SMB merchants. You will proactively identify opportunities to deepen relationships, expand product adoption and solve merchant needs to protect and grow transaction margin.

The role requires ownership of merchant outcomes, use of AI-powered signals, and collaboration with internal teams to resolve issues.