Senior Merchant Growth & Success Manager

PayPal; Milano; Ibrido; EUR 49.000 - 70.000; Tempo pieno

Vantaggi offerti da questo lavoro

generous paid time off

healthcare coverage for you and your

resources to create financial security

Descrizione del lavoro

PayPal in Milan is seeking an experienced account leadership professional to drive merchant growth and ensure long‑term partnerships. You will manage complex terms, collaborate with product, engineering, and operations, and align merchant goals with PayPal solutions.

The role emphasizes retention, upsell, and cross‑sell, with a balanced hybrid work model that combines three days in the office and two days at your chosen workspace.

Competenze

• Relevant experience in account management, client success, or sales, ideally within payments, technology, or financial services industries.
• Strong knowledge of the payments industry and merchant needs to shape strategic initiatives.
• Proven track record managing and growing accounts and achieving sales quotas.

Mansioni

• Develop and execute account strategies to deliver sustainable value for merchants and PayPal.
• Drive revenue retention, upsell, and cross-sell opportunities and meet KPIs.
• Negotiate and manage complex terms and agreements to achieve mutual outcomes.
• Monitor merchant health, identify risks, and ensure a positive customer experience.
• Collaborate with cross‑functional teams to forecast revenue and manage pipelines.

Conoscenze

Account management

Sales

Negotiation

Relationship building

Forecasting

Formazione

Bachelor's degree

Strumenti

Salesforce

Descrizione del lavoro

PayPal in Milan is seeking an experienced account leadership professional to drive merchant growth and ensure long‑term partnerships. You will manage complex terms, collaborate with product, engineering, and operations, and align merchant goals with PayPal solutions.

The role emphasizes retention, upsell, and cross‑sell, with a balanced hybrid work model that combines three days in the office and two days at your chosen workspace.