Senior Client Advisor

Dolce & Gabbana; Milano; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A luxury fashion brand in Milano is seeking a Senior Client Advisor to provide exceptional shopping experiences and build lasting client relationships. The role involves collaborating with the sales team, handling transactions, and maintaining store presentation. Ideal candidates have luxury retail experience, strong communication skills, and are fluent in Italian and English.

Competenze

• Proven experience in a client-facing role, preferably in luxury retail or fashion.
• Strong communication and interpersonal skills.
• Knowledge of the luxury fashion industry and trends.

Mansioni

• Provide a personalized and outstanding shopping experience to each client.
• Build and maintain strong, long-term relationships with clients.
• Collaborate with the sales team to achieve individual and store sales targets.
• Assist with visual merchandising and store presentation.
• Handle customer transactions at the point of sale.

Conoscenze

Exceptional customer service

Relationship building

Communication skills

Team collaboration

Detail-oriented

Fluency in Italian

Fluency in English

Descrizione del lavoro

Role Overview

We are looking for a passionate and customer-focused Senior Client Advisor to join our boutique located in Via della Spiga, 2. As part of our sales team, you will play a pivotal role in providing an exceptional shopping experience, building lasting relationships with clients, and representing our brand’s values through impeccable service. The role will specifically focus on our woman’s ready-to-wear collection, offering expertise and personalized assistance in this category.

Your Contribution to the Role

• Provide a personalized and outstanding shopping experience to each client, embodying the values of the brand.
• Build and maintain strong, long-term relationships with clients, anticipating their needs and exceeding their expectations.
• Stay up to date with the latest product offerings, trends, and brand knowledge to provide expert guidance to clients.
• Collaborate with the sales team to achieve individual and store sales targets while contributing to the overall success of the boutique.
• Assist with visual merchandising and store presentation, ensuring the boutique remains inviting and aligned with brand standards.
• Support with stock management, ensuring that products are always available for clients, and assist in replenishing merchandise as needed.
• Handle customer transactions, ensuring a smooth and professional experience at the point of sale.
• Participate in store events and promotions to drive customer engagement and brand visibility.

What You Bring to the Team

• Proven experience in a client-facing role, preferably in luxury retail or fashion.
• A passion for delivering exceptional customer service and an ability to build meaningful relationships.
• Strong communication and interpersonal skills, with the ability to interact effectively with a diverse client base.
• Goal-oriented with the ability to work well in a team environment and achieve store targets.
• A keen eye for detail and an understanding of visual merchandising and store presentation.
• Fluency in Italian and English is required; additional languages are a plus.
• Knowledge of the luxury fashion industry, trends, and customer expectations.