Senior Account Manager - Italy (Remote)

Convera; Lombardia; Remoto; EUR 60.000 - 90.000; Tempo integral

Benefícios oferecidos por esta vaga

Bonus based on performance

Career growth opportunities

Flexible working environment

Resumo da vaga

Convera seeks an Account Manager to manage a portfolio of SME and Corporate clients across Italy, acting as the main contact to ensure satisfaction and growth. You will collaborate with internal teams to maximize value from Convera solutions, while pursuing expansion opportunities and ensuring strong customer relationships at scale.

You will engage in regular reviews, support renewals, and coordinate cross-functional efforts to deliver outstanding service and financial outcomes for a diverse

Qualificações

• Bachelor's degree in Business, Finance or a related field.
• 3-5 years of experience in account management, customer success, relationship management, sales, or a related customer-facing role.
• Strong knowledge of FX products and markets.
• Demonstrated ability to build and maintain customer relationships across multiple stakeholder groups.
• Experience supporting customer retention, renewals, or account growth initiatives.
• Strong communication, presentation, and interpersonal skills; able to work remotely.

Responsabilidades

• Manage a portfolio of SMEs and Corporates customers across Italy.
• Build and maintain strong working relationships with key customer stakeholders.
• Conduct regular customer meetings to review performance, discuss business needs, and identify opportunities to improve customer outcomes.
• Support customer retention and renewal efforts through proactive engagement and responsive account management.
• Coordinate with internal teams to deliver value and resolve issues for customers.
• Assist with contract renewals, customer reviews, and commercial discussions as needed.
• Identify upsell, cross-sell, and expansion opportunities within existing relationships.
• Maintain accurate account information and CRM data.

Conhecimentos

FX products & markets

Relationship management

Communication skills

Remote collaboration

Formação

Bachelor's degree in Business, Finance or related field

Ferramentas

CRM software

Descrição da vaga

Convera seeks an Account Manager to manage a portfolio of SME and Corporate clients across Italy, acting as the main contact to ensure satisfaction and growth. You will collaborate with internal teams to maximize value from Convera solutions, while pursuing expansion opportunities and ensuring strong customer relationships at scale.

You will engage in regular reviews, support renewals, and coordinate cross-functional efforts to deliver outstanding service and financial outcomes for a diverse