Senior BPO Sales & Account Manager – Italy

Concentrix; Italia; Hybride; EUR 70 000 - 80 000; Plein temps

Avantages offerts par ce poste

Annual bonus

Meal tickets

Hybrid/Remote work

Résumé du poste

Concentrix, a global technology and services leader in Customer Experience and Business Process Outsourcing, seeks a Senior Sales & Account Manager for the Italian market. You will drive new business while expanding relationships with key accounts, delivering strategic solutions, and collaborating with cross-functional teams to meet revenue goals.

Based in Italy with hybrid/remote options from Vimercate, you will manage a diverse client portfolio, identify upsell opportunities, and contribute to

Qualifications

• 5+ years of experience in Sales, Business Development, Account Management, or a similar commercial role.
• Proven track record of both new logo acquisition and account growth.
• Experience within the BPO, CX, Customer Experience, Contact Center, Outsourcing, or Business Services sector.
• Strong client relationship management and stakeholder engagement skills.
• Excellent negotiation, presentation, and communication abilities.
• Experience with CRM platforms and Microsoft Office Suite.
• Ability to work independently and proactively in a hybrid environment.
• Fluent Italian and professional English (minimum B2 level).

Responsabilités

• New Business Development (New Logo Acquisition) within the Italian market.
• Build and execute sales strategies to achieve revenue targets.
• Generate and manage a healthy sales pipeline through networking and referrals.
• Lead client presentations, proposals, negotiations, and deal closures.
• Monitor market trends and identify opportunities.
• Develop and maintain relationships with strategic clients, focusing on retention and growth.

Connaissances

New logo acquisition

Account management

BPO / CX industry

Client relationship

Negotiation

CRM platforms

English (B2)

Description du poste

Concentrix, a global technology and services leader in Customer Experience and Business Process Outsourcing, seeks a Senior Sales & Account Manager for the Italian market. You will drive new business while expanding relationships with key accounts, delivering strategic solutions, and collaborating with cross-functional teams to meet revenue goals.

Based in Italy with hybrid/remote options from Vimercate, you will manage a diverse client portfolio, identify upsell opportunities, and contribute to