SAP Incident Delivery Manager

Hitachi Rail; Milano; In loco; EUR 75.000 - 90.000; Tempo pieno

Descrizione del lavoro

A global technology leader is seeking an SAP Service Delivery Manager in Milano. The role involves overseeing the incident management lifecycle, ensuring compliance with service agreements, and leading incident resolution efforts. Candidates should have 8+ years of experience in SAP management, strong analytical skills, and proficiency in English. The position offers competitive benefits and opportunities for personal development within an international environment.

Servizi

Holistic range of competitive benefits

Training budget & platform

Possibility to work in an international environment

Competenze

• Minimum 8 years of experience managing SAP AMS portfolio.
• Proven experience in Incident Management and IT service management.
• Proficiency in spoken & written English language required.

Mansioni

• Lead the end-to-end lifecycle of incidents from detection to closure.
• Act as the primary point of contact for incident communication.
• Continuously evaluate and improve incident management processes.

Conoscenze

Excellent communication skills

Analytical mindset

Problem-solving skills

Ability to work under pressure

Formazione

Bachelor's or Master’s degree

Strumenti

Service Now

Power BI

Descrizione del lavoro

Description

To growing SAP CoE ,we are looking for an SAP Service Delivery Manager to lead the end-to-end lifecycle of incidents, from detection and logging to resolution and closure, ensuring adherence to agreed SLA.

How you’ll make an impact

Act as the primary point of contact for incident communication and provide timely updates to affected users, management, and other stakeholders.

Monitor incident queues, escalte issues as necessary, and coordinate efforts across support team to ensure swift resolution.

Triage, lead and facilitate the major incidents ensuring timely resolution as per the agreed SLA.

Facilitate post incident reviews to identify underlying causes and implement corrective actions to prevent future occurrences.

Continuously evaluate and improve incident management processes, tools and workflows.

Ensure incidents are resolved efficiently to restore normal service operations as quickly as possible.

Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background

Education & experience : Bachelor's or Master’s degree preferred. Minimum 8 years of experience managing SAP AMS portfolio. SAP Functional or ABAP experience is a must.

Area experience : Proven experience in Incident Management, IT service management (ITSM) or a related role. Good experience of SAP / ERP processes

Soft skills : Excellent communication and interpersonal skills. Ability to work under pressure and handle multiple priorities.

Hard skills : Analytical mindset with problem solving skills.

Tolls experience : Experience with incident management tools (e.g., Service Now, Power BI).

Language experience : Proficiency in both spoken & written English language is required.

More about us

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future.

We employ more than 40,000 people in 90 countries who work with purpose every day and use their different backgrounds to challenge the status quo. We welcome you to apply today and be part of a global team that appreciates a simple truth : Diversity + Collaboration = Great Innovation.

We offer

Cantract : Contract of employment

Benefits : We pride ourselves on offering a holistic range of competitive benefits to support your financial, physical and mental wellbeing and personal development. We want you to truly thrive with us, in work and out. We can provide more information during the recruitment process.

Growth possibility : training budget&training platform, changing role within organization

Possibility to gain experience in international environment

Possibility to workfor industry leader in green energy solution

Recruitment process

Screening with recruiter

Meeting with manager

Offer

We are committed to full transparency and compliance with all legal requirements, ensuring that every candidate knows exactly what to expect at each stage of the recruitment process. Once the process is successfully completed, we will share detailed information about financial conditions and benefits with the selected candidate. Before signing the employment contract, you will receive all remaining details of the offer, giving you the time and space to review everything carefully.*

• Applicable only for Poland location align with local law regulations

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