Sales & Service Specialist - Boutique Firenze - Cat. Prot. (Art. 1)

Hermès; Firenze; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading luxury goods company located in Tuscany is seeking a Sales & Service Specialist to enhance customer satisfaction and manage After Sales operations. Key responsibilities include coordinating with various teams to resolve issues and supporting daily operations. Candidates should have a degree, 1–2 years of relevant experience, and fluency in both Italian and English. This role values teamwork, a positive attitude, and a passion for customer service.

Competenze

• 1–2 years of experience in a similar role or environment.
• Possess a strong work ethic and professionalism in service.
• Availability, flexibility, and dynamism to function in a high-pace environment.

Mansioni

• Manage daily After Sales operations and support the store.
• Collaborate with the CX Manager to resolve client issues.
• Coordinate with the stock team and logistics department.

Conoscenze

Fluent in Italian

Fluent in English

Proficient in Microsoft Excel

Proficient in PowerPoint

Strong organizational skills

Analytical thinker

Team player

Formazione

Bachelor’s degree in fashion or languages

Descrizione del lavoro

GENERAL ROLE

The Sales & Service Specialist will enhance customer satisfaction by managing After Sales and Client Services systems and initiatives, contributing to a seamless client experience in line with Hermès’ standards of excellence.

MAIN RESPONSIBILITIES

• Manage daily After Sales operations and support the store with training and morning briefings.
• Collaborate with the CX Manager and store teams to resolve client or product quality issues, manage complaints, special / personalized orders, reservations, remote sales, and more.
• Coordinate with the stock team, cash desks, and logistics department.
• Support the uniform dispatch process from data collection to delivery.
• Provide regular updates on assigned tasks, ensuring timely follow-up and anticipating department needs.
• Proactively identify client / department needs and propose alternative solutions.
• Ensure compliance with company procedures and policies.

PROFILE

• This position is open to candidates belonging to protected categories (Art 1. Law 68 / 1999)
• Bachelor’s degree, preferably in fashion or languages.
• 1–2 years of experience in a similar role or environment.
• Fluent in Italian and English; French or other languages are a plus.
• Proficient in Microsoft Excel and PowerPoint.
• Strong organizational and reporting skills, with attention to detail and deadlines.
• Hermès engages positive and passionate people who own the following requirements :
• Availability, flexibility and dynamism to function in a high-pace environment;
• Possess strong work ethic, positive attitude within the team and professionalism in services provided to the customer;
• Team player mentality to build meaningful relationships and ability to work autonomously;
• Analytical thinker and innovative problem-solver;
• Determined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense.
• In Hermès diversity of experience and perspectives create a better work environment, we value, ensure and believe in gender equality, welcoming individuals of all backgrounds. This position is open to candidates belonging to protected categories (Law 68 / 1999 Art 1). Join the human adventure of Hermès!