Sales Associate Temporary - Boutique Firenze

Hermès; Firenze; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading luxury goods company is seeking a Sales Associate in Florence to assist clients with personalized service and develop lasting relationships. The ideal candidate will have a background in luxury retail, fluency in Italian and English, and a bachelor's degree with a focus in fashion or linguistics. Join a team that values integrity and customers' experience.

Competenze

• Experience in direct sales to clients, preferably in a luxury boutique.
• Proficient with IT tools and adaptable to high-paced environments.
• Availability for full-time work in a fixed-term contract.

Mansioni

• Advise clients on products to ensure a memorable shopping experience.
• Develop a customer portfolio and foster loyalty through personalized service.
• Collect and manage client data following privacy policies.

Conoscenze

Customer service orientation

Excellent interpersonal skills

Fluency in Italian

Fluency in English

Team player mentality

Formazione

Bachelor’s degree with a fashion/linguistic focus

Strumenti

Excel

IT tools

Descrizione del lavoro

Overview

The Sales Associate is in charge of assisting clients through personalized and memorable customer experience, with storytelling about the brand history and the product craftsmanship. He/She provides the most memorable customer experience to develop sales and build long lasting relationships with clients through heartfelt and bespoke attention, with highest integrity.

Main Responsibilities

• Advise and support customers on all product categories to satisfy clients’ needs and ensure the most memorable omnichannel experience;
• Be a storyteller, suggesting and surprising, delivering quality and consistency of service to develop client relationships and sales services;
• Support customers providing all type of information, including aftersales product care suggestions;
• Develop and maintain a customer portfolio through a proper client discovery and a bespoke experience in order to foster loyalty and establish long-term relationships;
• Collect and update client data, in accordance with privacy policy and company procedures;
• Play an active role in customers’ events and animations whenever needed;
• Build a solid product knowledge, keeping updated with novelties, prices and stock availabilities.

Profile / Qualifications

• Bachelor’s degree preferably with a fashion/linguistic focus;
• Fluency in Italian and English. A third language will be considered an advantage;
• Professional background: experience in the direct sales to clients, preferably in a luxury good boutique;
• Proficient with Excel / IT tools;
• Willing to work temporarily. It is a fixed-term contract with expected full-time working hours.
• Professionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile.

• Hermès engages positive and passionate people who own the following requirements:

• Excellent interpersonal and communication skills, with a customer service orientation;
• Team player mentality to build meaningful relationships and ability to work autonomously;
• Availability, flexibility and dynamism to function in a high-pace environment;
• Determined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense.

Créateur, artisan et marchand d’objets de haute qualité, Hermès est, depuis 1837, une maison française, familiale et indépendante qui emploie près de 25 185 collaborateurs dans le monde. Animé par un esprit d’entreprendre continu et une exigence constante, Hermès cultive la liberté et l’autonomie de chacun grâce à un management responsable. L’entreprise perpétue la transmission de savoir-faire d’exception par un ancrage territorial fort dans le respect des hommes et de la nature – source de matières d’exception. Seize métiers artisanaux irriguent la créativité de la maison dont les collections rayonnent dans près 300 magasins dans le monde.