Retail Floor Lead — Customer Experience & Sales

Abercrombie & Fitch Spain, SL; Rozzano; On-site; EUR 27,000 - 33,000; Full time

Benefits offered by this job

Quarterly Incentive Bonus Program

Merchandise Discount

Opportunities for Career Advancement

Training and Development

Meal Tickets (after 90 days)

Job summary

Abercrombie & Fitch Co. is seeking a Key Lead in Lombardy to act as Floor Supervisor, coaching Brand Reps and Stock Associates while guiding store operations to deliver an exceptional in-store experience.

You'll open/close, manage POS, fulfill Omni-channel orders, maintain visuals, analyze reports, and protect assets. This role requires English and Italian at CEFR B2 level, and a strong customer-focused, energetic attitude.

Qualifications

• High School Diploma/G.E.D. equivalent preferred.
• Retail experience of at least 1 year preferred.
• No supervisory/management experience required.
• CEFR B2 English & Italian required.

Responsibilities

• Perform opening and closing routines.
• Operate Register/Point of Sale systems.
• Fulfill Omni-Channel Orders.
• Demonstrate product knowledge and drive sales.
• Build and maintain visual displays.
• Analyze reporting to inform decisions.
• Protect store assets and perform inventory control.
• Represent the brand and uphold company culture.

Skills

CEFR B2 English

CEFR B2 Italian

Strong communication skills

Customer focus

Energetic and assertive

Education

High School Diploma/G.E.D. equivalent

Job description

Abercrombie & Fitch Co. is seeking a Key Lead in Lombardy to act as Floor Supervisor, coaching Brand Reps and Stock Associates while guiding store operations to deliver an exceptional in-store experience.

You'll open/close, manage POS, fulfill Omni-channel orders, maintain visuals, analyze reports, and protect assets. This role requires English and Italian at CEFR B2 level, and a strong customer-focused, energetic attitude.