Store Floor Lead - Elevate Customer Experience & Sales

Abercrombie & Fitch Co.; Italia; On-site; EUR 26,721 - 32,660; Full time

Benefits offered by this job

Quarterly incentive bonus program

Merchandise discount

Career advancement opportunities

Training and development

Meal tickets after 90 days

Job summary

Abercrombie & Fitch Italia SRL is looking for a Key Lead to ensure a quality in-store experience. This role acts as a Floor Supervisor, guiding Brand Reps and Stock Associates while driving store performance through excellent customer experience.

The ideal candidate should have fluency in English and Italian, a strong customer focus, and a solid understanding of current fashion trends. The position offers a starting annual rate of €29,691 and benefits such as a quarterly incentive program and merchandise discounts.

Qualifications

• At least one year of retail experience preferred.
• No supervisory or managerial experience required.
• Strong work ethic and proactive learning mindset.

Responsibilities

• Perform opening and closing routines.
• Analyze reporting to inform decision making.
• Represent the brand and exemplify company culture and values.

Skills

Customer focus

Interpersonal skills

Communication skills

Knowledge of current fashion trends

Adaptability

Detail oriented

Education

High school diploma or G.E.D.

CEFR B2 fluency in English and Italian

Job description

Abercrombie & Fitch Italia SRL is looking for a Key Lead to ensure a quality in-store experience. This role acts as a Floor Supervisor, guiding Brand Reps and Stock Associates while driving store performance through excellent customer experience.

The ideal candidate should have fluency in English and Italian, a strong customer focus, and a solid understanding of current fashion trends. The position offers a starting annual rate of €29,691 and benefits such as a quarterly incentive program and merchandise discounts.