Resort Team Leader - VIP Guest Experience Lead

Jet2; Palermo; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading holiday company in Palermo is seeking a Resort Team Leader to manage a team of Customer Helpers and ensure outstanding service delivery to guests. You will be responsible for performance management, resolving customer issues, and collaborating with stakeholders. Experience in holiday operations and people management is essential. Benefits include a competitive salary, fully paid training, and career development opportunities.

Servizi

Excellent salary with annual pay review

Fully paid management training

Monthly review meetings

Career progression opportunities

27 days holiday entitlement

Flight discounts

Recommend a friend bonus scheme

Competenze

• Experience managing a customer-facing team required.
• Full right to work documents for Italy needed.
• Driver with access to a vehicle for work purposes.

Mansioni

• Lead a team of Resort Customer Helpers providing outstanding service.
• Investigate and resolve reported problems quickly.
• Create and issue monthly rosters in line with performance metrics.
• Conduct scheduled team meetings and training sessions.
• Analyse customer feedback and MI to drive improvements.

Conoscenze

Experience in Tour / Holiday Operations

People management skills

Conversational local language

Ability to deliver under pressure

IT skills for digital systems

Descrizione del lavoro

A leading holiday company in Palermo is seeking a Resort Team Leader to manage a team of Customer Helpers and ensure outstanding service delivery to guests. You will be responsible for performance management, resolving customer issues, and collaborating with stakeholders. Experience in holiday operations and people management is essential. Benefits include a competitive salary, fully paid training, and career development opportunities.