Reservation Manager (m/f/d)

SAN SONNEA; Luson; On-site; EUR 48,000 - 68,000; Full time

Benefits offered by this job

All-inclusive onboarding

Staff housing if required

Free ski pass for the piste

Health and pension options

Discounts on partner hotels

Job summary

SAN SONNEA is seeking a Reservation Manager to lead the Reservations & Sales team at our Dolomites resort. You will organise the Back Office, actively sell rooms and suites, and craft tailored offers for international guests.

Your role includes managing reservations, training new hires, and maintaining high service standards to maximise occupancy and revenue. Ideal candidates have hospitality training, several years in Sales/Reservations, and a proven leadership ability, with fluency in English,

Qualifications

• Completed vocational training in hospitality or a comparable qualification.
• Several years of professional experience in Sales, Reservations or Front Office.
• Initial leadership experience or experience coordinating a team.
• Strong sales mindset and enthusiasm for premium rooms and experiences.
• Excellent communication with discerning international guests.

Responsibilities

• Lead, organise and coordinate the Reservations & Sales team with structured task allocation.
• Sell rooms and suites with upselling of services and tailored experiences.
• Provide personal and telephone consultation and create tailored offers.
• Analyze sales and reservation performance and optimize occupancy.
• Manage inquiries across direct and electronic channels and ensure bookings are handled smoothly.

Skills

Leadership

Sales mindset

Communication

Organisational skills

Multilingual: English, Italian, German

Education

Hospitality qualification or equivalent

Tools

MS Office Excel

Reservation systems

Job description

To lead our Reservations & Sales team, we are looking for a service-driven, articulate, and highly organized Reservation Manager (m/f/d) who stands out through professionalism and a passion for delivering exceptional guest service.

YOUR TASKS:

• Lead, organise and coordinate the Reservations & Sales team, including structured task allocation within the Back Office
• Actively sell our rooms and suites while driving targeted upselling of additional services and tailored holiday experiences prior to arrival
• Provide personal and telephone consultation to our guests and create tailored offers and booking confirmations
• Analyse relevant sales and reservation performance indicators and develop concrete measures to optimise sales and occupancy
• Monitor and manage incoming reservations across direct and electronic booking channels
• Ensure the professional handling of bookings, amendments and individual guest requests
• Manage, review and continuously optimise content and templates within the correspondence management system
• Ensure smooth communication between Sales & Reservations, Front Office and General Management
• Onboard and develop new team members and create and implement structured training and onboarding processes
• Ensure and continuously develop quality and service standards within Sales & Reservations

YOUR PROFILE:

• Completed vocational training in hospitality or a comparable qualification
• Several years of professional experience in Sales, Reservations or Front Office, ideally within upscale or luxury hospitality
• Initial leadership experience or experience coordinating a team
• Strong sales mindset and enthusiasm for selling premium rooms, suites and tailored holiday experiences
• Excellent communication skills and a passion for providing personalised advice to discerning international guests
• Analytical and commercial mindset with a good understanding of sales performance indicators and occupancy optimisation
• Excellent organisational skills and an independent, structured and responsible working style
• Proficiency in MS Office, particularly Excel, and ideally experience with hotel management and reservation systems
• Team spirit, flexibility and a solution-oriented mindset
• Excellent written and spoken English, Italian and German

WHAT WE OFFER:

• All-inclusive onboarding for a good start
• Working amidst the unspoiled nature of the Dolomites with a wide range of leisure activities
• Individual working time models as well as health, pension and social insurance
• Performance-related pay
• Free staff restaurant with breakfast, lunch and dinner (also on days off)
• Accommodation in staff houses if required
• Free parking spaces
• Attractive further training as well as career and promotion opportunities
• Organization of events and excursions for employees
• Discounts on SPA treatments, store products and partner hotels
• Free ski pass for the piste directly at the resort and free entry to the Lüsner swimming pond
• Free use of the fitness studio