Remote Italian-Speaking Support Agent (Greece Relocation)

FH Collective Academy; Torino; Remoto; EUR 14.000 - 19.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flight ticket

Hotel accommodation

Airport pickup

Real estate fees covered

Fully paid training

Relocation package

Descrizione del lavoro

FH Collective Academy seeks an Italian-speaking customer support specialist for a fully remote role based in Greece, with relocation support. You will handle inquiries via phone, email and chat, resolve issues, and document interactions with care to maintain high customer satisfaction.

The compensation includes €1,045 gross per month paid 14 times a year, a performance bonus up to 15%, and a fully paid relocation package covering flights, hotel stays, airport pickup, and real estate fees.

Competenze

• Fluent Italian (C1/C2) and English (B2+) required.
• Strong communication and interpersonal skills.
• Customer-focused and empathetic approach.
• Proven problem-solving and troubleshooting abilities.
• Experience with CRM systems and data entry accuracy.

Mansioni

• Provide customer support in Italian via phone, email, and chat.
• Handle inquiries and account-related requests.
• Troubleshoot issues and provide effective solutions.
• Assist customers with products, services, and platform features.
• Document interactions accurately and maintain quality standards.
• Maintain high levels of customer satisfaction.

Conoscenze

Italian fluency

English B2+

Communication

Customer focus

Problem solving

CRM usage

Data entry

Remote work

Team collaboration

Multitasking

Strumenti

CRM platforms

Digital tools

Descrizione del lavoro

FH Collective Academy seeks an Italian-speaking customer support specialist for a fully remote role based in Greece, with relocation support. You will handle inquiries via phone, email and chat, resolve issues, and document interactions with care to maintain high customer satisfaction.

The compensation includes €1,045 gross per month paid 14 times a year, a performance bonus up to 15%, and a fully paid relocation package covering flights, hotel stays, airport pickup, and real estate fees.