Remote Italian-Speaking Support Agent - Relocation Covered

FH Collective - Academy; Parma; Remote; EUR 156,000 - 190,000; Full time

Benefits offered by this job

Relocation package

Fully paid training

Performance bonus

Remote work

Job summary

FH Collective - Academy is hiring an Italian-speaking customer support specialist for a fully remote role based in Greece, with a relocation package included. You will handle Italian-language inquiries by phone, email and chat, support customers on products and services, and ensure high satisfaction while working in a fast-paced, international team.

Relocation covers flight, hotel, airport pickup, and real estate support; training starts day one and compensation is €1,045 gross per month with 14

Qualifications

• Fluent Italian at C1/C2 level.
• English at B2+ for training and internal communication.
• Strong communication and interpersonal skills.
• Customer-focused and empathetic approach.
• Strong problem-solving and troubleshooting skills.
• Ability to work independently in a remote environment.
• Willing to work rotational shifts.
• Experience in fast-paced, multicultural teams.

Responsibilities

• Provide customer support in Italian via phone, email and chat.
• Handle customer inquiries and account-related requests.
• Troubleshoot issues and provide effective solutions.
• Assist customers with products, services and platform features.
• Document interactions accurately and follow quality standards.
• Maintain a high level of customer satisfaction.

Skills

Italian C1/C2

English B2+

Communication skills

Customer focus

Tools

CRM systems

Digital tools

Multiple apps

Job description

FH Collective - Academy is hiring an Italian-speaking customer support specialist for a fully remote role based in Greece, with a relocation package included. You will handle Italian-language inquiries by phone, email and chat, support customers on products and services, and ensure high satisfaction while working in a fast-paced, international team.

Relocation covers flight, hotel, airport pickup, and real estate support; training starts day one and compensation is €1,045 gross per month with 14