Remote Global IDEAL Harvest Tech Support Lead

AGCO; Como; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

premio scheme

flexible working time

remote work possibility

private health insurance

meal allowance

on-site canteen

Job summary

AGCO is seeking a Field Support Engineer to strengthen the IDEAL harvest platform. You will diagnose complex hydraulic, electronic, and drive-system issues, lead root-cause analyses, and coordinate with engineering, production and quality teams to publish practical solutions.

This role offers flexible working times, remote work possibility and a pathway to contribute to dealer and customer service improvements within a global service organization.

Qualifications

• Comprehensive technical knowledge in harvesting equipment (mechanical, hydraulic, electronic)
• Ability to diagnose and resolve complex technical issues
• Experience with repair actions and service operations processes

Responsibilities

• Handle technical inquiries related to IDEAL combines including hydraulic and electronic functions
• Lead root cause analyses and act as moderator for the service organization
• Develop and maintain expert knowledge on IDEAL combines across electronics, hydraulics, drive systems, engine and future tech
• Research, investigate and troubleshoot product concerns; drive root cause analyses using AGCO systems and tools
• Provide and maintain technical documentation and knowledge articles to support troubleshooting
• Support product and quality improvements and dealer service capability
• Participate in training and field visits to stay updated on technical support initiatives

Skills

Technical knowledge

Diagnostics

Repair actions

Tools

AGCO systems

Job description

AGCO is seeking a Field Support Engineer to strengthen the IDEAL harvest platform. You will diagnose complex hydraulic, electronic, and drive-system issues, lead root-cause analyses, and coordinate with engineering, production and quality teams to publish practical solutions.

This role offers flexible working times, remote work possibility and a pathway to contribute to dealer and customer service improvements within a global service organization.