Global Product Support Lead for Harvesting Tech, Remote

AGCO; Ravenna; On-site; EUR 35,000 - 55,000; Full time

Benefits offered by this job

Bonus scheme

Flexible working time

Remote work possibility

Private health insurance

Meal allowance

On-site canteen

Job summary

AGCO is seeking an experienced service specialist to support the IDEAL combine line, delivering targeted service solutions and guiding the global harvesting field team. You will lead root cause analyses, coordinate with engineering, production and quality to resolve complex issues, and publish knowledge for future troubleshooting.

Based in a global service organization, you will shape the support ecosystem and knowledge base, leveraging training and field experience to empower dealers and

Qualifications

• Comprehensive technical knowledge of harvesting equipment and combines (mechanical, hydraulic, electronic).
• Ability to diagnose and resolve complex technical issues.
• Excellent communication and collaboration with dealers, customers and cross-functional teams.
• Advanced PC skills and familiarity with diagnostic/reporting tools.
• Fluency in Italian and English.

Responsibilities

• Handle technical inquiries related to IDEAL combines including hydraulic and electronic functions.
• Lead root cause analyses and act as moderator for the service organization.
• Develop and maintain expert knowledge on IDEAL combines across electronics, hydraulics, drive systems, engine and future tech.
• Research, investigate and troubleshoot product concerns; drive root cause analyses using AGCO systems and tools.
• Provide and maintain technical documentation and knowledge articles to support troubleshooting.
• Support product and quality improvements and dealer service capability.
• Participate in training and field visits to stay updated on technical support initiatives.

Skills

Harvester systems

Diagnostics

Communication

Cross-functional collaboration

PC/diagnostic tools

Italian and English

Tools

Diagnostic software

Job description

AGCO is seeking an experienced service specialist to support the IDEAL combine line, delivering targeted service solutions and guiding the global harvesting field team. You will lead root cause analyses, coordinate with engineering, production and quality to resolve complex issues, and publish knowledge for future troubleshooting.

Based in a global service organization, you will shape the support ecosystem and knowledge base, leveraging training and field experience to empower dealers and