Global Product Support Lead, Harvesting Equipment (Remote)

AGCO; Sicilia; Hybride; EUR 45 000 - 65 000; Plein temps

Avantages offerts par ce poste

Bonus scheme

Flexible working hours

Remote work possible

Private health insurance

Meal allowance

On-site canteen

Résumé du poste

AGCO is seeking a technically skilled specialist to support the IDEAL combine line by delivering targeted service solutions and guiding the global harvesting field team. You will lead root cause analyses, coordinate with engineering, production and quality to resolve complex issues, and publish knowledge for future troubleshooting.

This role powers dealer and customer field support worldwide. You will work within a global service organization to shape the support ecosystem and knowledge base,

Qualifications

• Comprehensive technical knowledge in harvesting equipment (mechanical, hydraulic, electronic).
• Ability to diagnose and resolve complex technical issues.
• Experience with repair actions and service operations processes.

Responsabilités

• Handle technical inquiries related to IDEAL combines including hydraulic and electronic functions.
• Lead root cause analyses and act as moderator for the service organization.
• Develop and maintain expert knowledge on IDEAL combines across electronics, hydraulics, drive systems, engine and future tech.
• Research, investigate and troubleshoot product concerns; drive root cause analyses using AGCO systems and tools.
• Provide and maintain technical documentation and knowledge articles to support troubleshooting.
• Support product and quality improvements and dealer service capability.
• Participate in training and field visits to stay updated on technical support initiatives.

Connaissances

Harvesting equipment

Diagnostics

Root cause analysis

Cross-functional collaboration

English fluency

Italian fluency

PC skills

Diagnostic tools

Outils

AGCO diagnostic tools

Parts management software

Knowledge base tools

Description du poste

AGCO is seeking a technically skilled specialist to support the IDEAL combine line by delivering targeted service solutions and guiding the global harvesting field team. You will lead root cause analyses, coordinate with engineering, production and quality to resolve complex issues, and publish knowledge for future troubleshooting.

This role powers dealer and customer field support worldwide. You will work within a global service organization to shape the support ecosystem and knowledge base,