Remote Product Support Lead for IDEAL Harvesters

AGCO; Verona; Hybrid; EUR 42,000 - 65,000; Full time

Benefits offered by this job

premio scheme

flexible working time

remote work possibility

private health insurance

meal allowance

on-site canteen

Job summary

AGCO is seeking a technical service specialist to support the IDEAL combines line from Verona, delivering expert guidance to dealers and customers worldwide. You will lead root cause analyses, share knowledge, and collaborate with engineering, production and quality teams to improve product reliability.

The role requires strong diagnostic skills, hands-on experience with hydraulic and electronic systems, and fluency in Italian and English to communicate across a global service network.

Qualifications

• Comprehensive knowledge of harvesting equipment and combines (mechanical, hydraulic, electronic).
• Ability to diagnose and resolve complex technical issues.
• Experience with repair actions and service processes.
• Understanding of parts management and dealer network dynamics.
• Excellent communication with dealers, customers and cross-functional teams.
• Advanced PC skills and diagnostic/reporting tools knowledge.
• Fluency in Italian and English.

Responsibilities

• Handle technical inquiries related to IDEAL combines including hydraulic and electronic functions.
• Lead root cause analyses and act as moderator for the service organization.
• Develop and maintain expert knowledge on IDEAL combines across electronics, hydraulics, drive systems, engine and future tech.
• Research, investigate and troubleshoot product concerns; drive root cause analyses using AGCO systems and tools.
• Provide and maintain technical documentation and knowledge articles to support troubleshooting.
• Support product and quality improvements and dealer service capability.
• Participate in training and field visits to stay updated on technical support initiatives.

Skills

Harvesting equipment knowledge

Diagnostics

Repair actions

Parts management

Communication skills

Diagnostic tools

Bilingual Italian/English

Interpersonal skills

Cross-functional collaboration

Customer focus

Root cause analysis

Electrical & hydraulic

Mechanical drive systems

Job description

AGCO is seeking a technical service specialist to support the IDEAL combines line from Verona, delivering expert guidance to dealers and customers worldwide. You will lead root cause analyses, share knowledge, and collaborate with engineering, production and quality teams to improve product reliability.

The role requires strong diagnostic skills, hands-on experience with hydraulic and electronic systems, and fluency in Italian and English to communicate across a global service network.