Global Product Support Lead - Harvesting Equipment

AGCO; Biella; Hybrid; EUR 52,000 - 78,000; Full time

Benefits offered by this job

premio scheme

flexible working time

remote work possibility

private health insurance

meal allowance

on-site canteen

Job summary

AGCO is seeking a technically seasoned professional to support the IDEAL harvest line by delivering targeted service solutions and guiding the global harvesting field team. You will lead root cause analyses, collaborate with engineering, production and quality, and publish knowledge for future troubleshooting.

In this role you will act as a gateway for technical queries, driving improvements in product quality and service capability within a global service organization, leveraging training and

Qualifications

• Comprehensive technical knowledge in harvesting equipment and combines (mechanical, hydraulic, electronic).
• Ability to diagnose and resolve complex technical issues.
• Experience with repair actions and service operations processes.

Responsibilities

• Handle technical inquiries related to IDEAL combines including hydraulic and electronic functions.
• Lead root cause analyses and act as moderator for the service organization.
• Develop and maintain expert knowledge on IDEAL combines across electronics, hydraulics, drive systems, engine and future tech.
• Research, investigate and troubleshoot product concerns; drive root cause analyses using AGCO systems and tools.
• Provide and maintain technical documentation and knowledge articles to support troubleshooting.
• Support product and quality improvements and dealer service capability.
• Participate in training and field visits to stay updated on technical support initiatives.

Job description

AGCO is seeking a technically seasoned professional to support the IDEAL harvest line by delivering targeted service solutions and guiding the global harvesting field team. You will lead root cause analyses, collaborate with engineering, production and quality, and publish knowledge for future troubleshooting.

In this role you will act as a gateway for technical queries, driving improvements in product quality and service capability within a global service organization, leveraging training and