Global Product Support Lead IDEAL Harvesters (Remote)

AGCO; Novara; Hybrid; EUR 42,000 - 64,000; Full time

Benefits offered by this job

premio scheme

flexible working time

remote work possibility

private health insurance

meal allowance

on-site canteen

Job summary

AGCO is seeking a technically skilled professional to support the IDEAL combine line by delivering targeted service solutions, guiding the global harvesting field team, and leading root cause analyses. You will coordinate with engineering, production, and quality to resolve complex issues and publish knowledge for future troubleshooting.

The role emphasizes diagnostics across mechanical, hydraulic, and electronic systems, developing expert knowledge on IDEAL combines, and training field

Qualifications

• Comprehensive technical knowledge in harvesting equipment and combines (mechanical, hydraulic, electronic).
• Ability to diagnose and resolve complex technical issues.
• Experience with repair actions and service operations processes; understanding of parts management.
• Excellent communication and collaboration with dealers, customers and cross-functional teams.
• Advanced PC skills and familiarity with diagnostic/reporting tools.
• Fluency in Italian and English.

Responsibilities

• Handle technical inquiries related to IDEAL combines including hydraulic and electronic functions.
• Lead root cause analyses and act as moderator for the service organization.
• Develop and maintain expert knowledge on IDEAL combines across electronics, hydraulics, drive systems, engine and future tech.
• Research, investigate and troubleshoot product concerns; drive root cause analyses using AGCO systems and tools.
• Provide and maintain technical documentation and knowledge articles to support troubleshooting.
• Support product and quality improvements and dealer service capability.
• Participate in training and field visits to stay updated on technical support initiatives.

Skills

Harvesting equipment

Diagnosis & troubleshooting

Electrical & hydraulics

Mechanical drive systems

Parts management

Dealer network collaboration

Communication skills

PC & diagnostic tools

Italian/English fluency

Team collaboration

Job description

AGCO is seeking a technically skilled professional to support the IDEAL combine line by delivering targeted service solutions, guiding the global harvesting field team, and leading root cause analyses. You will coordinate with engineering, production, and quality to resolve complex issues and publish knowledge for future troubleshooting.

The role emphasizes diagnostics across mechanical, hydraulic, and electronic systems, developing expert knowledge on IDEAL combines, and training field