Remote Customer Success Director: Scale Growth & Delight

Medium; Remoto; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A dynamic company is seeking a Customer Success leader to enhance the end-to-end customer experience. This role involves defining strategies, managing a high-performing team, and supporting sales functions in a remote-first environment. Candidates should have 5+ years in client-facing roles, e-commerce experience preferred, and strong communication skills. Join a collaborative culture driven by innovation and a passion for coffee in this fast-growing brand.

Servizi

Flexible work environment

Opportunity to lead a high-impact function

Collaborative culture

Competenze

• Minimum 5 years of experience in a client-facing operations or customer success role.
• At least 2 years in a leadership capacity.
• Background in e-commerce operations is preferred.

Mansioni

• Own the end-to-end customer experience and define customer success strategies.
• Manage a high-performing customer success team.
• Enable consultative sales through client communications.

Conoscenze

Client-facing operations experience

Leadership experience

Analytical skills

Communication skills

Problem-solving skills

Strumenti

Shopify

QuickBooks

Descrizione del lavoro

A dynamic company is seeking a Customer Success leader to enhance the end-to-end customer experience. This role involves defining strategies, managing a high-performing team, and supporting sales functions in a remote-first environment. Candidates should have 5+ years in client-facing roles, e-commerce experience preferred, and strong communication skills. Join a collaborative culture driven by innovation and a passion for coffee in this fast-growing brand.